Investigator - Claims Audit & Investigation Services

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

**OVERVIEW**:
Claims Audit and Investigation Services conducts audits and investigation of dental and health care providers and plan members to assure compliance with provider agreements, group contract, polices procedures, and applicable legislation. The Audit and Investigations teams’ main responsibility is to identify and investigate fraud and /or non-compliance to relevant billing agreements, and report on the investigation findings related to dental and health benefits claims.

Working in a mobile work style arrangement within a team environment, this position will be responsible for developing an audit investigation plan, executing the audit, and creating the final report. You must have experience with interviewing and investigation, excellent written and verbal communication skills, strong analytical and problem-solving ability, and outstanding commitment to providing excellent service.

**WHAT YOU WILL DO**:

- Conduct dental and/or health audits/investigations, and ensure investigation and reporting meet all required standards.
- Field work to collect documentation is a key aspect of this role. Travel is required within Alberta (A valid Class 5 Driver's License is required).
- Complete claims analysis to assure compliance with provider agreements, group contracts, policies, procedures, applicable legislation.
- Prepare working papers, letters, and reports.
- Issue reports on claims and /or monetary adjustments and changes in practice to facilitate compliance.
- Develop and maintain good relationships with service providers and internal partners.
- Proactively address internal and external clients’ needs that are escalated to you and help to prioritize work items to meet client service standards.
- Recommend changes to processes, policies, and procedures to optimize service delivery and enhance productivity.

**WHAT YOU WILL HAVE**:

- Post-secondary education in science or business, criminal justice, health care and/or law. Relevant experience in law enforcement can be considered in lieu.
- 3 - 5 + years’ experience in investigations.
- Exceptional communication skills, including written and verbal. Experienced in investigation interviewing.
- Commitment to quality customer service is required for success in this position. This includes the ability to establish and maintain effective working relationships with both internal and external customers.
- Knowledge of databases and ability to analysis large amounts of data using Microsoft excel.
- Ability to work well independently as part of a virtual team, with a strong sense of responsibility and accountability.
- Experience in the dental and health care benefits industry such as registered dental assistant or other related health discipline is preferrable.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.