Junior Case Manager

2 days ago

Ottawa, Canada Infiniti Legal Support Services Full time

**Company description**

Infiniti Legal Support Services has been in operation for more than 30 years, providing a full range of services to our valued client base of law firms and solicitors, banks, trust companies, government agencies, crown corporations, and private sector businesses.

Headquartered in Ottawa, Ontario, Canada, our knowledgeable, experienced staff; network of trusted agents and partners; bilingual capabilities; and professional office setting enable us to provide proven quality service worldwide.

**Job description**

Infiniti Legal Support Services is looking for a new Junior Case Manager to complement our great team of case managers, process servers and research specialists.

**Qualifications**
- Is Bilingual (French and English) - mandatory
- Has exceptional organizational skills
- Is comfortable working to urgent deadlines and multiple tasks
- Possesses excellent knowledge of the Microsoft Office suite (Word, Outlook) and is comfortable with computers in general
- Possesses strong interpersonal skills
- Possesses excellent written and verbal skills
- Has excellent telephone and customer management skills
- Ability to quickly learn new tasks
- Strong attention to detail
- Flexibility and reliability in work environment
- Ability to focus
- Team player mentality
- Strong communication skills (both verbal and written)
- Ability to customize communication style to the audience
- Willingness to think things through and ability to make decisions
- Problem-solving capabilities
- Innovative thinking

** Please note that the role is a Case Manager role, and does not involve actually going out to perform serves. **

**Immediate Duties and Responsibilities**:

- Manage, from intake to completion, individual cases related to our process serving function. Tasks will include:

- Receiving, interpreting, and taking action on instructions from legal clients
- Managing our network of process serving partners and monitoring their performance, quality and adherence to our quality standards
- Associated responsibilities will encompass tracking, updating and monitoring the operational status of work in progress
- Communicating with clients regarding status of work outstanding, issues with service, updates on service, etc.
- Preparing the appropriate Affidavit of Service
- Adherence to our quality standards
- Manage workload with other case managers to ensure that as a team, work remains balanced and up-to-date
- Support the continuous improvement and culture of the organization
- Willingness to continue to pursue ways to increase knowledge about the business
- Work with management to review the processes associated with the Legal Support Services business, make recommendations to support improved efficiency and service delivery

**Compensation**: to be determined based on experience

Industry: Legal, Consulting and Business Services

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- Casual dress

Schedule:

- 8 hour shift

Work Location: One location

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