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Customer Service Rep

2 weeks ago

Brampton, Canada FI Technologies Full time

**Overview**

**Responsibilities**
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and professionalism, working towards resolution.
- Perform data entry tasks to maintain accurate customer records and documentation.
- Identify opportunities for upselling additional products or services that meet customer needs.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Conduct analysis of customer feedback to identify trends and areas for improvement.

**Skills**
- Strong customer service skills with a focus on providing an excellent experience.
- Proficient in data entry with attention to detail.
- Bilingual or multilingual capabilities, particularly in English, are highly desirable.
- Excellent communication skills, both verbal and written, with effective phone etiquette.
- Ability to analyze customer needs and recommend appropriate solutions or products.
- Sales experience is a plus, especially in upselling techniques. Join us in delivering outstanding service while building lasting relationships with our customers

**Job Types**: Part-time, Permanent

Expected hours: 20 per week

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

Work Location: In person