Information Technology Coordinator

**Information Technology Coordinator**

Atlohsa Family Healing Services is seeking a motivated and dynamic individual to fill the role of Information Technology Coordinator. The IT Coordinator reports to the Director of Finance and is responsible for managing the agency’s networks, systems, hardware, software and cloud services to ensure secure, reliable, and efficient operations across multiple service locations. This role involves supporting staff with technical needs, coordinating with external vendors, and leading technology initiatives that enhance service delivery and organizational effectiveness.

**Role and Responsibility**

The IT Coordinator plays a crucial role in supporting the organization by providing comprehensive technical support to staff members, ensuring the proper operation of various technological resources, including computers, printers, mobile devices, and more. This position entails managing the organization's cellular devices and plans, which includes mobile device management (MDM) and coordination with cellular providers. The IT Coordinator is responsible for continuously evaluating and assessing the agency's technology requirements, developing, or incorporating suitable technology solutions that streamline and enhance operations. Additionally, the role involves monitoring the agency's technical architecture and infrastructure, often collaborating with a Managed Service Provider to maintain efficient operations. The IT Coordinator also coordinates and supports collaborative IT projects, manages procurement of IT services and equipment, and collaborates with internal managers to set priorities and meet project deadlines. Overseeing cybersecurity and risk management is another essential aspect of this role, where the IT Coordinator develops and implements strategies to mitigate risks and protect sensitive data. Furthermore, maintaining a comprehensive technology asset inventory, which includes records of invoices, device lifecycle, repair history, and warranty information, is fundamental to ensuring the organization’s technology resources are well-managed and optimized.

**Suitability**
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 5 years of progressive IT experience
- Experience working in the nonprofit, healthcare, or mental health services sector.
- Strong knowledge of Canadian data privacy laws and regulations, including PHIPA.
- Demonstrated experience with electronic health record (EHR) systems and clinical case management software.
- Proficiency in network administration, cloud computing (e.g., Microsoft 365, Azure), and cybersecurity best practices.
- Desirable certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified Azure Administrator, or ITIL.
- Proven experience managing IT vendors and procurement processes, alongside excellent communication and staff training skills.
- Displayed dedication to continuous learning including training or online courses to stay up to date with rapidly evolving technology. This includes a demonstrated ability to receive internal coaching, supervision, and direction.
- Excellent communication, interpersonal, and staff training skills, with the ability to easily convey complex technical concepts to non-technical audiences, both verbal and written.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving challenges.
- Adaptability in dynamic environments, with effective time management skills to prioritize multiple projects and deadlines, while working collaboratively with cross-functional teams, external partners, and stakeholders.
- Demonstrated knowledge and understanding of the languages, traditional ways, history, and cultures of the Indigenous populations in the London region.
- Sensitivity and empathy when working in a mental health environment; ability to understand and support user needs with compassion, patience, kindness, and respect.
- Maintains confidentiality and upholds ethical standards in handling sensitive information and decisions.
- Willingness to undergo a criminal record check and vulnerable sector screening.

**EMPLOYMENT TERM**: Permanent; Full-Time

**CLOSING DATE**:June 20, 2025

**REMUNERATION**:

- $32.00 to $36.00 per hour
- 100% employer provided benefits, including: healthcare, dental, and vision
- Employer-matching Retirement Pension Plan (RPP)
- Three (3) weeks’ vacation
- Up to 12 sick days per year
- Up to 12 self-development days per year

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources to make arrangements.