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Service Coordinator

2 weeks ago

Scarborough, Canada Uforia Infotech Solutions Full time

**Job Overview**:
**Key Responsibilities**:

- Coordinate and dispatch service calls, ensuring the right technician is assigned to each task.
- Follow up on service calls to ensure all issues are resolved and customer satisfaction is achieved.
- Manage and process service-related paperwork, including work orders, and ensure accurate handoffs to the accounting team.
- Prepare quotes for clients and follow up as necessary to ensure service requirements are met.
- Serve as the primary point of contact for service-related inquiries, scheduling, and operational coordination.
- Maintain clear and professional communication with clients, field staff, and internal departments.
- Monitor service workflows to ensure timely completion and adherence to quality standards.

**Qualifications**:

- Bachelor’s degree in Business Administration, Operations, or a related field (preferred but not mandatory).
- Proven experience in a coordination or administrative role, ideally in a service-oriented industry.
- Strong organizational skills with a keen eye for detail.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using service management software and Microsoft Office Suite (Word, Excel, and Outlook).
- A customer-focused mindset with a commitment to delivering exceptional service.

**Additional Information**:

- This is a non-sales position.
- The role requires a proactive and solution-driven individual who can manage competing priorities with ease.

**Why Join Us?**
- Be part of a dynamic team that values innovation and excellence.
- Enjoy opportunities for professional growth and development.
- Work in a collaborative and supportive environment.

If you are a highly organized professional with a passion for delivering top-notch service coordination, we encourage you to apply

**How to Apply**:
Submit your updated resume and a brief cover letter detailing your qualifications and relevant experience.

Pay: $24.00-$25.00 per hour

Expected hours: 40 per week

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Front desk: 5 years (required)
- Administrative experience: 5 years (required)

**Language**:

- Mandarin (preferred)