Mill Production Planner/ Csr

We are seeking a highly organized and customer-focused individual to join our team as a Planner and Customer Service Representative. In this role, you will be responsible for ensuring the smooth planning and execution of customer orders, as well as providing exceptional customer service support.

**Job Duties**:

- Production scheduling to maximize customer service, and production efficiency.
- Track production progress, and review factors which affect schedules.
- Establish and maintain sound relationships with all internal and external contacts.
- Develop continuous improvement in production and scheduling. Review and follow up feedback on schedule.
- Create, update and keep system accurate for production (work) orders. (Greycon)
- Ensure accurate inventory records to avoid errors causing overstock or obsolete stock
- Relay information as to changes in production requirements and paper availability on a timely basis.
- Collaborate with team members to resolve customer issues and improve processes.
- Process debits and credits, while maintaining customers and price files
- Maintain and create orders for both internal and external customer.
- Invoicing and checking of price exceptions.
- Maintain safe and clean working environment by complying with Health and Safety practices, and the use of personal safety equipment.

**Requirements**:

- Proven experience in a planning and customer service role.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Proficient in Microsoft Office and comfortable using databases and other software.
- Customer-focused mindset and commitment to delivering excellent service.

**Education and Experience**:

- High school diploma or equivalent required.
- Bachelor's degree in business, logistics, or a related field preferred.
- 2-3 years of experience in planning and customer service.

This is a full-time position with competitive salary and benefits. If you are an enthusiastic team player with a passion for providing outstanding customer service, we would love to hear from you

**Competencies**:
**Customer Focus -** Personally demonstrates that external and internal customers are a high priority.
Identifies customer needs and expectations and responds to them in a timely and effective manner.
Anticipates and prevents delays or other things that can adversely affect the customer. Keeps
customers informed about the status of pending actions and audits customer satisfaction with
products or services.

**Decision Quality -** Gathers enough information to allow a pragmatic assessment of risks and benefits
of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results -** Achieves results within established timelines. Understands and demonstrates that
intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to
finish; does not give up before finishing, even in the face of resistance or setbacks; consistently
challenges self and others for results.

**Leadership -** The expectation of leadership is not reserved solely for only those who are in positions of
authority, but from all employees. They demonstrate high integrity and are motivated by wanting to
make a real difference to people by delivering a high-quality service for their customer and the
organization. In positions of authority they: invest in development for the right people and identify and
develop future leaders, and coach and provide candid feedback to others. They are visible and they
model behaviors, competencies and values expected and inspire others to undertake challenging tasks
and projects.

**Teamwork -** Is an effective team player who adds complementary skills and contributes valuable ideas,
opinions and feedback. Communicates in an open and candid manner and can be counted upon to
fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and
involved where necessary. Is ready to “roll up their sleeves” as necessary.

**Think and Act like an owner -** Thinks and cares about the organization like an owner. Commits to and
upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a
strong sense of responsibility and dedication to the success of the organization. Takes appropriate
risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results
and openly raises a challenge even if others don’t.