Customer Service Associate

5 days ago

Burlington, Canada City of Burlington, Ontario Full time

**Description**
**Working for the City of Burlington**

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
**Location**
**Position Overview**
Reporting to the Customer Service Coordinator, the primary role for a Customer Service Associate is provide customer service support to front line staff at various facilities across the City as well as scheduling, onboarding and training of customer service staff.
**Responsibilities**
- Resolving customer service issues and fostering customer relationships
- Overseeing and assigning work to staff including internal requests from different service areas.
- Monitoring the work completed by customer service clerks.
- Leading and delivering unit specific training sessions for customer service clerks and completing required preparatory and follow-up documentation.
- Supporting or leading resolution of escalated or complex transactions, customer service issues and service requests.
- Collaborating with internal units and Customer Service Coordinator to create a monthly staff schedule for Customer Service Clerks and maintain the schedule on an ongoing basis.
- Assisting Coordinator with recruitment, onboarding and training of new Customer Service Clerks.
- Overseeing cash handling processes including training and quality control.
- Ensuring front offices are maintained and have appropriate supplies and equipment.
- Assuming the duties and responsibilities of other Associates and Clerks, in the unit, during absences or as directed.
**Requirements**:
The Customer Service Associate is required to have a strong skillset including professionalism, customer service, communication, organization, attention to detail, creativity and innovation. You require at least two (2) years of related work experience, proficiency in Microsoft Outlook, Excel and Word as well as advanced experience with a registration and facility booking software, with a focus on customer accounts. Experience overseeing staff, training and dealing with complex customer situations would be considered an asset.
Evening, weekend and holiday work may be required, including a regular rotating weekend schedule. Must provide own transportation. Visits to multiple locations during a work day may be required, including non-office sites.
**Police Record Check**
**Additional Information**
**Accomodations**

Location: 426 Brant Street,Burlington,Ontario L7R 3Z6, Burlington, ON

**Salary**: $51,753.00-$64,691.00 per year

  • Customer Service Associate

    1 week ago

    Burlington, Canada Stitch It Full time

    CUSTOMER SERVICE ASSOCIATE - PART-TIME Are you inspired by fashion and motivated by a fast-paced and creative environment? We are looking for a results oriented, self-starter, and team player to join our dynamic and creative team. Join our Team! **Our company**: Stitch It is Canada’s largest clothing Alteration Company with 85 locations across Canada...

  • Customer Service Representative

    2 weeks ago

    Burlington, Canada Speedy Auto Service Full time

    **Speedy Auto Service is Seeking a High-Impact Customer Sales & Business Development Specialist!** Are you a driven sales professional with a deep understanding of automotive repair and maintenance services? Do you excel at meeting and surpassing sales targets, onboarding new commercial clients, and marketing automotive services such as brakes, suspension,...

  • Customer Service Representative

    4 days ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Full Time Customer Service Associate

    4 days ago

    Burlington, Ontario, Canada Leon's Furniture Full time

    Overview LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA'S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE'S NO LIMIT TO WHERE YOU CAN GO To oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of...

  • Customer Service Representative

    5 days ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Sales and Customer Service Associate

    2 weeks ago

    Burlington, Canada The UPS Store Full time

    **Company description** The UPS Store is the one stop solution for businesses and professionals that want to focus in growing their businesses while we manage their shipping, printing and mailbox needs. We are locally owned and operated to deliver superior service, quality and speed! Friendly, active, professional, positive, with a smile. **Job...

  • Call-in Customer Service Associate

    2 weeks ago

    Burlington, Canada Burlington Public Library Full time

    **Title**:Call-in Customer Service Assistant **Department**:Customer Experience **Reports to**:Branch Manager **Classification**:Call-in **Shift schedule**:Must identify availability for 9 shifts per month **Salary**Range**: $28.85 - $33.94 per hour **Posted**:October 29, 2025 **Closes**: November 4, 2025 at 2 PM ET - This position will fill an existing...

  • Full Time Customer Service Associate

    2 weeks ago

    Burlington, Canada Appliance Canada Full time

    Overview LOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!To oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of...

  • Customer Service

    1 week ago

    Burlington, Canada Fraser Wood Siding Full time

    As a Customer Service / Sales Support Associate, you will be responsible for administrative tasks supporting customer enquiries and sales team activities. You will act as the communication liaison between sales teams and senior management, internal departments, and distribution partners Your primary function is to assist customers in their requests as well...

  • Full Time Customer Service Associate

    5 days ago

    Burlington, ON, Canada Leon's Full time

    Overview LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO! To oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of...