Full Time Customer Service Associate

6 days ago

NiagaraontheLake, Canada Appliance Canada Full time

Overview LOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GOTo oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.RESPONSIBILITIES: Train new service associates and to provide ongoing training where requiredAssist customers by phone, in-person or by email with service requestsSet and confirm repair tech appointments with customersFollow up with customers and vendors on overdue partsComplete inspections on all Exchanges or upon customer requestSchedule deliveries of Exchanges & Credit MemosAuthorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)Enter Exchanges, Credit Memos, Sales and ReselectionsFollow up on overdue work orders, Credit Memos, repairs and partsPerforming various other duties, as assignedREQUIREMENTSCustomer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.Ability to communicate clearly, both written and orallyFun, friendly, confident personalityStrong problem solving and analytical skillsExceptional organizational skillsAbility to work collaboratively with fellow colleaguesAbility to interact professionally with our customersAnd most importantly, a POSITIVE ATTITUDEWHY LEON’S?On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programsA fast-paced, dynamic, and fun environment with a great teamA generous employee discount programPartner discount programsAnnual Profit SharingIndividual and Family Benefits Plan OptionsONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW. Qualifications

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