Medical Office Assistant

**Join Our Team as a Medical Office Assistant**
- **Company Description**:_

At South Ottawa Medical Centre, we're not just a medical practice; we're a dedicated team of healthcare professionals on a mission to provide exceptional patient care. Our commitment to creating a compassionate and efficient environment sets us apart, and we're looking for a Medical Office Assistant to join us in making a difference.
- **Job Summary**:_

Are you highly organized, friendly, and ready to make a positive impact? As a Medical Office Assistant, you'll be an indispensable part of our healthcare team, ensuring our medical office runs seamlessly. Your attention to detail, fantastic communication skills, and ability to juggle multiple tasks will be the key to our success and the smiles on our patients' faces.
- **Responsibilities**:_
- **Patient Reception and Support**: Warmly greet patients, assist with check-in and check-out, and maintain a professional and friendly demeanor. Handle phone calls, answer inquiries, and schedule appointments with precision.
- **Patient Records Management**: Ensure the accurate and confidential handling of patient medical records, keeping our filing systems organized and updating electronic medical records (EMR) promptly.
- **Health Card Verification**: Verify patients' Health cards, obtain necessary authorizations, and address patient questions and concerns.
- **Appointment Scheduling**: Efficiently coordinate and manage patient appointments, doing your best to accommodate their preferences and scheduling follow-up visits when needed.
- **Patients’ Visits**: Prepare patients for examinations, including vital checks like blood pressure, weight, height, and temperature, and record the details in electronic medical records.
- **Billing and Payments**: Process patient invoices and outstanding balances accurately, working closely with billing specialists to resolve issues and ensure timely payments.
- **Communication Liaison**: Keep the lines of communication open between medical staff, patients, and other healthcare providers to ensure a smooth flow of information.
- **Assistance with Medical Procedures**: Offer support to medical professionals during examinations and minor procedures if required.
- **Maintain Cleanliness and Organization**: Keep the reception area and office space neat, organized, and welcoming for patients and visitors.
- **Qualifications**:_
- High School Diploma or equivalent; additional education or certification in medical assisting is a plus.
- Proven experience as a Medical Office Assistant or in a similar administrative role within a healthcare setting.
- Familiarity with Medical Terminology and EMR Systems to accurately manage patient records.
- Strong Communication Skills: Excellent verbal and written communication skills to interact with patients, medical staff, and external parties.
- Organizational Skills: Ability to manage multiple tasks efficiently, prioritize responsibilities, and maintain attention to detail.
- Customer Service Orientation: A warm and empathetic approach to patient care, ensuring their comfort and satisfaction.
- Tech-Savvy: Proficient in using computers, electronic scheduling systems, and standard office software.
- Professionalism: Display a high level of professionalism, integrity, and confidentiality in handling sensitive patient information.

Join our team and play a vital role in enhancing the overall healthcare experience for our valued patients.

Please submit your updated resume and a cover letter detailing your relevant experience and interest in the role.
- Please note: Only those with the right qualifications will be contacted for an interview._
- Current Police Records Check for the vulnerable sector.
- Up-to-date Immunization records.

**Salary**: From $17.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester, ON K1T 1N8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Dental receptionist: 1 year (preferred)

Work Location: In person