Customer Service Representative

4 days ago

Edmonton, Canada The UPS Store Full time

The UPS Store is looking for a Permanent Full Time and Part time Customer Service
Representatives/ Store Associates for their new store location in West Edmonton (The UPS Store conveniently located inside Walmart at 18521 Stony Plain Road, near west edmonton mall).

Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.

Position Summary:

- To provide accurate information and assistance to customers requiring direct customer interface.
- To perform administrative duties necessary for efficient operations including promptly answering the phone, greet customers, fulfill customer orders, packaging, printing, click and print passport photos, manage cash register etc.
- Promote continued sales within the store environment and generate potential incremental revenue wherever possible.
- Accurately enter data into computerized system.

Required Knowledge, Skills and Abilities:

- High school diploma/equivalent. College diploma preferred
- Knowledge of Canadian Customs regulations is preferred
- Knowledge of working in a shipping & packaging company and their products and services preferred
- Must be able to complete and achieve minimum thresholds on any mandatory testing and training
- Must be able to operate in a PC windows environment

Store Operating Hours: Monday to Friday 11 am to 7pm and Saturdays and Sundays 10 am to 5 pm. Must also have flexibility to work full/ part time to cover vacation/sick calls and work Saturdays/ Sundays if needed.

**Job Types**: Full-time, Part-time

Pay: $16.00-$18.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Work Location: In person

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