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Customer Service Representative

2 weeks ago

Edmonton, Canada Chappelle Gardens Residents Association Full time

**CGRA Customer Service Representative**

**Description**:
The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA) The Customer Service Representative position reports to the General Manager of Chappelle Gardens Residents Association.

**Duties**:
Without limiting the generality of the foregoing, the Customer Service Representative will be responsible for the following:
**Qualifications**:

- Proven customer service skills through work or community involvement
- Committed to consistent and exceptional Customer Service/Care
- Willing to assist in a professional, friendly and efficient manner
- Excellent communication
- Strong time management and multitasking abilities

**-**Must be able to set up, and take down tables and chairs, and lift 30 lbs.

**Administrative Functions**:

- Maintaining the presentation and cleanliness of the Social House and amenities
- Customer care and service capabilities as you will be working closely with customers, residents and programs coordinators
- Working in a team environment as well as an individual in specific tasks. Proactive in assisting other co-workers and residents
- Prepare and provide great customer service for Social House events and bookings
- Take hall reservations, outdoor bookings, program registrations for customers. (in person or over the telephone)
- Deal with membership status issues and print membership cards
- Receive payment of membership fees, programs and room rentals
- Assist in the Social House as required
- Managing and maintaining the CGRA safety program
- Ensuring all Workplace Health and Safety requirements are met including CGRA’s safety policies and procedures
- Ensuring safe work conditions exist at all times
- Hours of employment are evenings and weekends. Specifically, Thursday, Friday, Saturday, and Sunday evenings with the occasional weekday evening. Hours would be 12 to 20 per week and is performance based.
- Job Type: Part-time
- Part-time hours: 12 - 20 per week
- Salary: $15.00 - $16.50 per hour
- Night shift (up to 1am)
- Weekend availability

Work Location: In person

**Job Type**: Part-time

Pay: $15.00-$16.50 per hour

Expected hours: 12 - 20 per week

**Benefits**:

- Employee assistance program

Schedule:

- 4 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Night shift
- Weekends as needed

Application question(s):

- How many hours per week are you looking for?
- Are you able to work past 9 PM? Shifts may be scheduled up to 1am depending on facility needs.
- Are you available for Saturday & Sunday shifts?

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2025-01-29
Expected start date: 2025-01-31