Help Desk Analyst
2 days ago
Location: Markham, Ontario **Job Description**: What is the role? - If you are passionate about technology and the role at hand with a flexible attitude and have the ability to continuously learn, foster teamwork, and actively contribute to the betterment of the team, this role is for you What will you do? - Take calls from stores and Head Office users, trouble shooting, assisting or re-directing as necessary. - Logging calls received in the database and maintain problem reports. - Assist in POS procedure documentation. - Update relevant information in the help-desk database. - Follow up with relevant users for updates on problems passed on to them. - Participate in maintenance of POS Test Scripts and Test Sets. - Participate in testing of new releases of in-house developed software. - Troubleshooting and maintenance of PCs and POS hardware equipment. - Placing service calls with vendors and subsequent follow up to ensure satisfactory service. What will you need to succeed? Education and Experience - Preferred: College diploma in technology or business-related field - Minimum 1-2 years’ experience in IT support - Demonstrated experience troubleshooting hardware and software along with junior network/ NOC experience - Retail experience, preferably with a Point-of-Sale system (POS) is an asset- English/French bilingualism is an asset Knowledge and Skills - Technical support experience, along with problem solving skills/aptitude is essential. - "Go-getter" attitude - along with total commitment to customer satisfaction - Experience with MS Office and a Windows 7/10 environment is desirable - Full training on our systems will be provided. We are looking for someone who can roll with the punches and loves to immerse themselves in solving a diverse set of challenges - retail is never boring. If you think you'd be a great fit to join our team we'd love to hear from you CORPHIRE
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Bilingual Help Desk Analyst
3 weeks ago
Markham, Canada Pet Valu Full timeBilingual Help Desk Analyst page is loaded## Bilingual Help Desk Analystremote type: Hybridlocations: 0001 – Markham Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R24414Hybrid: Markham, Ontario**Job Description:**The Sr. Help Desk Analyst provides customer support, service and technical support through analysis and...
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Help Desk Lead
2 weeks ago
Markham, Canada Pet Valu Full timeHelp Desk Lead – Pet Valu The Help Desk Team Lead is tasked with ensuring efficient operation of the Help Desk on a day-to-day basis. They will be the primary contact for issues and escalations when the Help Desk Manager is out of office or unavailable. Essential Duties And Responsibilities Receive calls from end-users across the company and assist with...
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Help Desk Lead
2 weeks ago
Markham, Canada Pet Valu Full timeHelp Desk Lead – Pet Valu The Help Desk Team Lead is tasked with ensuring efficient operation of the Help Desk on a day-to-day basis. They will be the primary contact for issues and escalations when the Help Desk Manager is out of office or unavailable. Essential Duties And Responsibilities Receive calls from end-users across the company and assist with...
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Bilingual Help Desk Analyst
4 weeks ago
Markham, Canada Pet Valu Full timeA leading retail company located in Markham is seeking a Bilingual Help Desk Analyst to provide technical support and customer service. The role involves troubleshooting POS and business systems, maintaining call tickets, and testing software. Candidates should have experience in customer support, strong communication skills, and a background in retail is an...
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Bilingual Help Desk Analyst
3 weeks ago
Markham, Canada Pet Valu Full timeA leading retail company located in Markham is seeking a Bilingual Help Desk Analyst to provide technical support and customer service. The role involves troubleshooting POS and business systems, maintaining call tickets, and testing software. Candidates should have experience in customer support, strong communication skills, and a background in retail is an...
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Help Desk Representative
2 weeks ago
Markham, Canada Toronto Photography Association Full timeToronto Photography Association (TPA) is a premier hub for photography enthusiasts in Toronto, committed to fostering creativity, skill development, and community engagement. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Help Desk Representative. As a Help Desk Representative at TPA, you will be at...
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Service Desk Analyst
1 week ago
Markham, Canada Black & McDonald Full timeABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service...
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Service Desk Analyst
1 week ago
Markham, Canada Pathway Communications Full timeDurée de l'emploi: Permanent - Langue de travail: Bilingue - Heures de travail: 37.5 to 40 hours per week - Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other...
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IT Help Desk
6 days ago
Markham, Ontario, LRC, Canada Pinnacle IP Solutions Full time $40,000 - $60,000 per yearPinnacle IP Solutions is looking to add to our Help Desk/IT Team (Level 1-2). In this role, the successful candidate will be answering customer calls and tickets, providing initial assessment and diagnostics of the issue(s) and addressing and fixing the problem. Where problems cannot be resolved immediately the ticket will be handed off to L2-L3 support,...
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IT Help Desk Agent
4 days ago
Markham, Canada SinaLite Full timeWelcome to the SinaLite family, where our dedication to quality, innovation, and customer satisfaction drives every aspect of our business. Since our humble beginnings in 1999, we've grown into a thriving community of 150+ employees, empowered by state-of-the-art printing technology, a commitment to excellence, and recognizing and investing in the potential...
