Help Desk Lead
2 weeks ago
Help Desk Lead – Pet Valu The Help Desk Team Lead is tasked with ensuring efficient operation of the Help Desk on a day-to-day basis. They will be the primary contact for issues and escalations when the Help Desk Manager is out of office or unavailable. Essential Duties And Responsibilities Receive calls from end-users across the company and assist with POS & head office systems. Maintain and track requests/tickets using the call and ticketing software. Ensure proper follow-up and timely resolution of tickets. Test new releases of POS software and QA testing results communicated to development team. Test store flyers and ensure promotional pricing correctly charged at POS system prior to release. Communicate testing results to merchandising team and problems to second level support teams as necessary. Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops. Follow-up on calls to ensure proper closure. Lead Help Desk projects such as system updates and communication of process changes. Communicate progress to Help Desk Manager. Safety – Operate in a way that builds trust with our customers, pets, and ACEs. Compassion – Communicate and act from the heart with genuine care and courtesy. Expertise – Provide knowledge in an understanding and informative way. Efficiency – Use time and resources responsibly. Education And Experience High School Diploma Preferred: College diploma in technology or business-related field Minimum 2-4 years’ experience in customer support Minimum 1-2 years’ experience supporting a team in a Help Desk Environment Demonstrated experience troubleshooting hardware and software Retail experience, preferably with a Point-of-Sale system (POS) is an asset. Knowledge And Skills Strong customer service and problem-solving skills Excellent verbal and concise written communication skills Proficient in speaking, reading, and writing English. Computer literate and general aptitude for learning new proprietary and commercial software programs. Ability to prioritize Analytical approach Experience with MS Office (Word and Excel) is essential. Supervisory experience Excellent team player Ensures proper escalation of urgent issues Ensures there is full coverage during times when Help Desk manager is unavailable (vacations) Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industries Retail Referrals increase your chances of interviewing at Pet Valu by 2x #J-18808-Ljbffr
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Help Desk Lead
1 week ago
Markham, Canada Pet Valu Full timeHelp Desk Lead – Pet Valu The Help Desk Team Lead is tasked with ensuring efficient operation of the Help Desk on a day-to-day basis. They will be the primary contact for issues and escalations when the Help Desk Manager is out of office or unavailable. Essential Duties And Responsibilities Receive calls from end-users across the company and assist with...
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Help Desk Representative
2 weeks ago
Markham, Canada Toronto Photography Association Full timeToronto Photography Association (TPA) is a premier hub for photography enthusiasts in Toronto, committed to fostering creativity, skill development, and community engagement. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Help Desk Representative. As a Help Desk Representative at TPA, you will be at...
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Bilingual Help Desk Analyst
3 weeks ago
Markham, Canada Pet Valu Full timeBilingual Help Desk Analyst page is loaded## Bilingual Help Desk Analystremote type: Hybridlocations: 0001 – Markham Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R24414Hybrid: Markham, Ontario**Job Description:**The Sr. Help Desk Analyst provides customer support, service and technical support through analysis and...
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IT Help Desk
5 days ago
Markham, Ontario, LRC, Canada Pinnacle IP Solutions Full time $40,000 - $60,000 per yearPinnacle IP Solutions is looking to add to our Help Desk/IT Team (Level 1-2). In this role, the successful candidate will be answering customer calls and tickets, providing initial assessment and diagnostics of the issue(s) and addressing and fixing the problem. Where problems cannot be resolved immediately the ticket will be handed off to L2-L3 support,...
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Help Desk Analyst
1 day ago
Markham, Canada Pet Valu Full timeLocation: Markham, Ontario **Job Description**: What is the role? - If you are passionate about technology and the role at hand with a flexible attitude and have the ability to continuously learn, foster teamwork, and actively contribute to the betterment of the team, this role is for you! What will you do? - Take calls from stores and Head Office users,...
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IT Help Desk Agent
3 days ago
Markham, Canada SinaLite Full timeWelcome to the SinaLite family, where our dedication to quality, innovation, and customer satisfaction drives every aspect of our business. Since our humble beginnings in 1999, we've grown into a thriving community of 150+ employees, empowered by state-of-the-art printing technology, a commitment to excellence, and recognizing and investing in the potential...
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Bilingual Help Desk Analyst
3 weeks ago
Markham, Canada Pet Valu Full timeA leading retail company located in Markham is seeking a Bilingual Help Desk Analyst to provide technical support and customer service. The role involves troubleshooting POS and business systems, maintaining call tickets, and testing software. Candidates should have experience in customer support, strong communication skills, and a background in retail is an...
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Bilingual Help Desk Analyst
4 weeks ago
Markham, Canada Pet Valu Full timeA leading retail company located in Markham is seeking a Bilingual Help Desk Analyst to provide technical support and customer service. The role involves troubleshooting POS and business systems, maintaining call tickets, and testing software. Candidates should have experience in customer support, strong communication skills, and a background in retail is an...
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Service Desk Analyst
1 week ago
Markham, Canada Black & McDonald Full timeABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service...
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Sales Desk
3 days ago
Markham, Canada Cupcake Junkie Full timeWe are currently looking to fill the position of Sales Desk Lead - Strong Communication Skills - Must be able to effectively communicate with customers, understand their needs, and convey the value of our products. - Customer-Focused Attitude - Must be able to build rapport with customers, understand their preferences, and provide exceptional service. -...
