Service Desk Analyst

2 weeks ago

Markham, Canada Pathway Communications Full time

Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 37.5 to 40 hours per week
- Education:

- Expérience:
**Education**:

- Bachelor's degree
- or equivalent experience
**Work setting**:

- Help desk
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- BMC Remedy
- Device drivers
- Networking hardware
- Mail server software
- Communication software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
**Type of experience**:

- Call centre
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Experience**:

- Experience an asset
**Other benefits**:

- Free parking available
- On-site amenities
- Other benefits

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