IT Help Desk Agent

Welcome to the SinaLite family, where our dedication to quality, innovation, and customer satisfaction drives every aspect of our business. Since our humble beginnings in 1999, we've grown into a thriving community of 150+ employees, empowered by state-of-the-art printing technology, a commitment to excellence, and recognizing and investing in the potential of people. As we continue to expand our reach and impact, we're excited to offer not just jobs, but pathways for growth and advancement within our company. Join us in shaping the future of print, where your passion and talent will make a meaningful difference for over 20,000 customers across North America. Unbox your potential at SinaLite

**Job Summary**:
**Responsibilities and Duties**:

- Diagnose and resolve hardware, software, and network issues for end-users.
- Document and track all support requests in the ticketing system, ensuring timely updates and resolutions.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Maintain inventory of IT equipment and software licenses.
- Perform regular system updates and maintenance tasks to ensure optimal performance.
- Create and update technical documentation and user guides.
- Other duties as assigned.

**Qualifications**:

- Associate's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Previous experience in a help desk or technical support role is preferred
- Familiarity with networking concepts and basic troubleshooting.
- Excellent communication skills and the ability to explain technical issues to non-technical users.
- Familiarity with manufacturing environments
- Familiarity with Zebra printer and other type of printers
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

**Working Conditions**:

- Working remotely and in office as required at the sole discretion of the company.
- Intensive computer work and extended use of the computer keyboard and mouse.
- Sitting for prolonged periods of time - up to 8 hours per day.
- Occasional lifting of objects up to 20 lbs.
- Work area may have fluorescent lighting and air conditioning.
- Noise level is usually moderate to loud.
- Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.
- Appearance at all times must represent the company image.
- Occasional additional hours may be required due to operational requirements.

**Working Environment**:

- **Dynamic Environment**: Embrace the hustle and bustle of a fast-paced printing facility where no two days are the same.
- **Team Spirit**: Work alongside a dedicated team of printing professionals in a supportive and collaborative atmosphere.
- **Safety First**: While you'll be exposed to ink and chemical fumes, as well as airborne particles, rest assured that we prioritize safety and provide appropriate protective gear and training.

**Perks That Go Beyond the Ordinary**:

- **Health & Wellness**:Comprehensive health insurance, dental coverage, life insurance, and vision care to keep you and your loved ones feeling their best.
- **Adventure Awaits**:Travel insurance for those who love to explore, ensuring peace of mind wherever your journeys take you.
- **Holistic Support**:Paramedical coverage to nurture your physical and mental well-being, because your health matters to us.
- **Thriving Together**: Join our wellness program designed to help you flourish both personally and professionally.
- **Comfort Zone**:Enjoy the freedom of a casual dress code that lets you express your personal style while you work.
- **Convenience Matters**:On-site parking for hassle-free commuting, because every minute saved adds up.
- **Sky's the Limit**:Room for growth and advancement within our company, where your ambition is encouraged and celebrated.
- **Never Stop Learning**:Access company-sponsored learning opportunities to fuel your curiosity and expand your skill set.