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Customer Support and Operations Specialist

2 weeks ago

Markham, Canada Saninco Technologies Inc Full time

**About Us**:
Saninco Technologies Inc. is a well-established software and data analytics company, operating for over 15 years in Toronto. We are committed to providing reliable, high-quality software systems and data processing solutions to our clients. As we continue to grow, we are looking for a motivated and organized individual to join our team as a Customer Support and Operations Specialist.

**Position Overview**:
**Key Responsibilities**:

- Train customers on how to use our SAAS system, including new features and updates.
- Conduct product demonstrations for prospective clients and respond to their inquiries.
- Collaborate closely with the offshore technical team to address customer requirements and resolve issues.
- Perform routine customer service and operational tasks to ensure seamless client experience.

**Qualifications**:

- Must be fluent in Chinese/Mandarin to communicate effectively with the offshore technical team.
- Strong team player with excellent interpersonal and collaboration skills.
- Outstanding written and verbal communication skills in English and Chinese.
- Proficiency in Microsoft Excel.
- Excellent organizational abilities and attention to detail.
- Ability to manage multiple tasks and meet tight deadlines.
- Experience using social media platforms such as Facebook, X (formerly Twitter), Instagram, and LinkedIn.

Pay: $55,000.00-$65,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- Mandarin (required)

Work Location: In person