Service Account Manager

2 weeks ago

Québec, Canada Intrado Full time

**Intrado is hiring a Service Account Manager to join our team**

**Responsibilities**:

- Take responsibility for the success of our implementation process
- Act as liaison between Sales, Product Management and Leadership
- Develop thorough knowledge of client business needs, collecting and analyzing data to drive change
- Facilitate communication & collaboration between internal and external team members
- Ensure client experience meets or exceeds expectations
- Facilitate our customers to meet compliance and regulations
- Drive customer adoption of our products and services
- Act as customer advocate and point of escalation for assigned accounts
- Collaborate with Sales defining scope and solution

**Education**:

- Degree from an accredited university required with major course work in business administration, communications, MIS, engineering, or related field required. Equivalent work experience in a similar position may be substituted for educational requirements.

**Experience**:

- Minimum 5 years’ experience in IT management, technical service, or client account management required
- Intermediate knowledge of Word, Excel and PowerPoint required
- Excellent oral and written communication skills for interfacing with clients, both internal and external.
- Experience with contract language, including an ability to read and understand contractual obligations, service level agreements and scope definition

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