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Customer Service Representative

3 weeks ago


Red Deer, Canada Trail Appliances Ltd. Full time

**Who we are**:
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

**The position**:
As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

**What we offer**:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Employee discounts

**What you’ll be doing**:

- Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
- Book deliveries and coordinate scheduling to meet customer needs.
- Process customer payments accurately and efficiently.
- Maintain organized records and manage filing systems.
- Collaborate with sales consultants and team members to provide optimal solutions and support.

**What you need to be successful**:

- Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
- Proactively provide input and recommendations to enhance the customer experience.
- Collaborate with various departments to resolve customer issues efficiently and effectively.
- Quickly learn and adapt to computer software and systems.
- Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

**Availability**:
This is a **full-time** position and will require you to be available:
Monday to Friday - 9:30am to 6:00pm
Saturday - 9:30am to 5:00pm
Sunday - 10:30am to 5:00pm

**Compensation**:
$16/hr