Front Desk Agent
1 week ago
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
**Experience**:
- Previous experience in hospitality or customer service is preferred
- Familiarity with phone systems and basic office equipment
- Bilingual skills (multilingual is a plus) for effective communication with diverse guests
- Excellent phone etiquette and strong interpersonal skills
- Ability to provide exceptional guest services and ensure guest satisfaction
- Proficient in using front desk software and computer systems
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
**Job Type**: Part-time
Pay: $17.07-$17.41 per hour
Expected hours: 24 - 32 per week
**Benefits**:
- Discounted or free food
- On-site gym
- On-site parking
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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