Guest Service Agent

1 week ago

Orillia, Canada Quality Inn & Conference Centre Full time

Job description

**Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks revenues, occupancy percentages, and other hotel statistics. Prepares a summary of cash, cheque, debit, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day. Verifies all account postings and balances made during the day. Monitors the current status of coupon, discount, and other promotional programs. Is able to function as a Guest Service Representative especially in terms of check-in and check-out procedures. Tasks and

**Competencies**:

- Posts room charges and taxes to guest accounts.
- Posts guest charges not posted during the day.
- Transfers charges and deposits to master accounts.
- Verifies all account postings and balances.
- Monitors the current status of coupon, discount, and other promotional programs.
- Tracks room revenues, Restaurant revenues, banquet revenues, occupancy percentages, and other hotel statistics.
- Prepares a summary of cash, cheque, debit and credit card activities.
- Prepares the daily deposit.
- Summarizes results of operations for management.
- Understands principles of auditing, balancing, and closing out accounts.
- Anticipates and prepares for each days check-in and check-out.
- Responds to all guest’s inquiries.
- Acts as a communication hub for all hotel departments.
- Uses proper telephone etiquette.
- Knows how to operate all Front Office equipment.
- Knows room locations, types of rooms available, room layouts and room rates.
- Understands all Guest Service Representative procedures and hotel policies.
- Attends department meetings.
- Reports any unusual occurrences or requests to the Guest Services Manager and General Manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Maintains a clean and neat appearance at all times and adheres to hotel uniform policies.
- Promotes goodwill by being courteous, friendly, and helpful to guests, fellow employees and the Guest Services Manager and General Manager.
- Other duties as assigned by the Guest Services Manager or General Manager from time to time.

**Job Types**: Part-time, Permanent

**Job Types**: Part-time, Permanent

**Salary**: $15.50-$16.50 per hour

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- Hospitality: 1 year (preferred)
- customer service: 1 year (required)

  • Guest Service Agent

    3 days ago

    Orillia, Canada Quality Inn & Conference Centre Full time

    Job description **Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks revenues, occupancy percentages,...

  • Guest Services Agent

    3 days ago

    Orillia, Canada Quality Inn & Conference Centre Full time

    Quality Inn & Conference Centre is a small business in Orillia, ON. We are agile and innovative. Our work environment includes: - Wellness programs - On-the-job training **Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality. Checks front office accounting...

  • Guest Services Representative

    2 weeks ago

    Orillia, Canada Best Western Plus Mariposa Inn and Conference Center Full time

    **Job Summary** **Responsibilities** - Greet guests warmly upon arrival and assist with check-in and check-out procedures. - Provide information about hotel services, amenities, and local attractions to enhance guest experiences. - Handle guest inquiries and resolve issues promptly, ensuring high levels of customer satisfaction. - Manage multi-line phone...

  • Guest Services Supervisor

    1 week ago

    Orillia, Canada Fairfield Inn & Suites Full time

    **Company Overview** Fairfield by Marriott Inn & Suites Orillia is a newly opened hotel located in the west end of Orillia. We offer 92 well-appointed rooms, a small meeting space, a fitness room, and an indoor pool, all designed to provide our guests with a comfortable and enjoyable stay. **Summary** We are seeking a dedicated Guest Service Agent to join...

  • Guest Service Agent

    1 week ago

    Orillia, Ontario, LVH, Canada InnVest Full time $30,000 - $50,000 per year

    Title: Guest Service RepresentativeDepartment: Guest ServicesPrimary Responsibilities:Ø Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Ø Checks guests out of the...

  • Guest Service Agent

    6 hours ago

    Orillia, Ontario, LVH, Canada InnVest Full time $40,000 - $60,000 per year

    Title: Guest Service Representative/Night AuditorDepartment: Guest ServicesPrimary Responsibilities:Ø Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Ø Checks guests...

  • Guest Service Representative

    2 weeks ago

    Orillia, Canada Fairfield by Marriott Inn & Suites, Orillia Full time

    **SUMMARY**: We are looking for an energetic and exceptionally friendly individual to join our Guest Services team! The position would be part time, and hours are dependent on levels of business. **RESPONSIBILITIES**: - Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel. - Process credit cards, debit cards, and...

  • Front Desk Agent

    5 days ago

    Orillia, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Hotel Experience Is Required for Applicants, with Weekend and Weekday Availability as a requirement. One or more year's of experience of hotel guest services or front desk is is an asset but not a requirement. Attention to detail when handling transactions and the handling of hotel and guest information is key; following PCI compliance. Staff members will...

  • Front Desk Agent

    1 week ago

    Orillia, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Hotel Experience Is Required for Applicants, with Weekend and Weekday Availability as a requirement. One or more year's of experience of hotel guest services or front desk is is an asset but not a requirement. Attention to detail when handling transactions and the handling of hotel and guest information is key; following PCI compliance. Staff members will...

  • Front Desk Agent

    3 days ago

    Orillia, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Hotel Experience Is Required for Applicants, with Weekend and Weekday Availability as a requirement. One or more year's of experience of hotel guest services or front desk is is an asset but not a requirement. Attention to detail when handling transactions and the handling of hotel and guest information is key; following PCI compliance. Staff members will...