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Safety Communication Officer

2 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 67390
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: March 6, 2025
Classification: : Administrative Support 5

**Salary**: $1,913.27 to $2,342.49 bi-weekly ($49,936 to $61,138/year)

Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on

**Role Responsibilities**:
The Employee Safety Office (ESO) is a 24/7/365-day operation, and its main priority is to monitor staff who engage in working alone situations throughout Alberta as well as receiving and dispatching for several different public lines. Safety Communication Officers fill a vital role within a highly specialized remote communication as the primary point of contact for incident processing, resource utilization, communication, and documentation during emergency and non-emergency calls. Industry specific knowledge is a requirement to ensure appropriate advice is provided in meeting public and clients’ needs.

Reporting to the Team Lead, the Safety Communications Officer role has a responsibility to monitor multiple phone lines and radio channels as well as operate a variety of communication equipment including a multi-screen computer terminal, safety monitoring software, AFRRCS, advanced telephone system, satellite devices, and voice recorders.

**Duties will include but not limited to**:

- Answering different public hotlines while providing timely, accurate information to members of the public while displaying excellent customer service abilities.
- You will determine the priority when dispatching calls for service accordingly, which may be ambiguous due to stress, language, noise or other distracting factors.
- Monitor clients who work alone, provide safety services and collaborate with 9-1-1 to coordinate an emergency response as needed for clients.
- Support government enforcement activities and utilize several different databases to provide sensitive information to officers.
- Ensure communications systems are functioning properly and remain within acceptable audio and operational parameters.
- Manage situations that involve sensitive information and maintain confidentiality in accordance with privacy legislation.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Systems Thinking**: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service.

**Creative Problem Solving**: you will assess options and implications in new ways to achieve outcomes and solutions.

**Agility**: you will need to provide results in a complex, diverse, and changing environment.

**Drive for Results**: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

**Develop Networks**: you will proactively build networks, connect, and build trust in relationships with different stakeholders.

**Build Collaborative Environments**: you will lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

**Develop Self and Others**: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

**Qualifications**:
High School Diploma and 3 years related experience in customer service dealing directly with the public is required.

**Equivalencies considered**:
Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience.
- 1 year of experience for 1 year of education.

It is strongly encouraged to include a cover letter outlining how your experiences and or education relates to this position.

**The following will be considered as assets**:

- Previous experience working in a call-taking role and/or with radio equipment.
- Certificate in Emergency Communication and Response Program.
- Industry Canada - Restricted Radio Operators License - Aeronautical Certified Examine.
- Knowledge of relevant legislation, including FOIP, the Police Act and GOA Acts in order to provide accurate information to the appropriate clients through data, voice and radio communication.
- Technical abilities in radio communications systems