Dual Rate Security Supervisor

2 days ago

Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

Overview:
The Full-Time Dual Rate Security Supervisor moves between positions to adequately ensure adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest oriented demeanor at all times.

The Security Supervisor will supervise a team of Security Officers in a shift work environment, fostering a safe and efficient work environment, while maintaining an open door policy.

**Responsibilities**:
PRIMARY RESPONSIBILITIES
- The supervisor is accountable to his or her staff, assisting with hiring, training, evaluations, recognition and development.
- Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
- Provides first aid and medical attention as required.
- Presents a strong presence on the gaming floor.
- Delivers exceptional customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Other duties as assigned.
- The Dual Rate Supervisor is paid at the operator rate while performing operator duties and at the supervisor rate while performing supervisor duties.
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- A minimum of a post-secondary diploma in Law and Security
- A minimum of one (1) year of supervisory experience in a related field
- A current First Aid/CPR Certificate, along with Non Violent Intervention Technique Certificate
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- Non Violent Intervention Certificate/Training is an asset

SKILLS
- Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills
- Working knowledge of computer software packages
- Previous gaming experience or knowledge of the gaming industry

PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

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