Current jobs related to Dual Rate Count Supervisor - Ottawa - Hard Rock Cafe International (USA), Inc.
-
Ottawa, Canada Hard Rock Hotel & Casino Ottawa Full timeDual Rate Floor Supervisor/Dealer- Table Games Join to apply for the Dual Rate Floor Supervisor/Dealer- Table Games role at Hard Rock Hotel & Casino Ottawa. Posted 11/5/2025. Overview A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment. Dealer...
-
Dual Rate Security Supervisor/officer
3 days ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: The Part-Time Dual Rate Security Supervisor moves between positions to adequately ensure adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest oriented demeanor at all times. The Security Supervisor...
-
Dual Rate Supervisor/operator, Surveillance
6 days ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: The **Dual Rate** **Surveillance Supervisor** will be responsible for the supervision of the Surveillance Employees in a shift work environment. Strong presence in the Surveillance Room will be vital to your management of people and interacting with internal customers while delivering exceptional customer service. **Responsibilities**: -...
-
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: The Dual Rate Slot Technician Supervisor/ Slot Technician is responsible for performing duties of a Slot Technician Supervisor and a Slot Technician, based on their shift assignment. 1. While working as a Slot Technician Supervisor, the team member is responsible for keeping the excitement on the gaming floor leading projects such as theme...
-
Dual Rate Floor Supervisor
7 days ago
Ottawa, Canada Hard Rock Hotels Full timeOverview A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service While...
-
Pit Mgr Dual
5 days ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: - While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Dual Rate Floor Supervisor/Dealer- Table Games
2 weeks ago
Ottawa, ON KX A, Canada Hard Rock International Full timeOverview:A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment:While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest serviceWhile...
-
Supervisor, Count Team
3 days ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: The Count Supervisor is responsible for the supervision of the soft drop and count team. He or she has a strong presence on the gaming floor, supporting the management of people and interacting with customers while delivering exceptional customer service. **Responsibilities**: - Ensures adherence to internal controls and assist in the development...
-
SUPERVISOR DUAL
7 days ago
Ottawa, Canada Hard Rock Hotel & Casino Ottawa Full timeSUPERVISOR DUAL - SECURITY at Hard Rock Hotel & Casino Ottawa Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock ’n’...
-
Slot Attendant
5 days ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: Reporting to the the Manager, Slots the Dual Rate Supervisor, Slots is responsible for the daily administrative and operation of Slot Operations and supervising frontline staff while creating a memorable experience for our patrons by responding to escalated patron issues on the gaming floor, handling large jackpot payouts. Dual: Part Time Slot...
Dual Rate Count Supervisor
3 weeks ago
Overview:
A Dual Rate Count Supervisor/Count Attendant is responsible for performing duties of a Count Supervisor and/or the duties of a Count Attendant, based on their shift assignment.
- While working as a Count Supervisor, the team member is responsible for the supervision of the soft drop and count team. He or she has a strong presence on the gaming floor, supporting the management of people and interacting with customers while delivering exceptional customer service.
- While working as a Count Attendant, the team member is primarily responsible for the collection and processing of large volumes of currency from Tables Games, Slot Machines and Food and Beverage for reporting purposes. The Attendant provides documentation of counts fulfilling all Gaming and Hard Rock regulatory requirements.
**Responsibilities**:
Duties as a Count Supervisor.
- Ensures adherence to internal controls and assist in the development and continual improvement of count room operational procedures.
- Works with the Manager to develop drop schedules and routes that result in the most efficient collection of drop boxes
- Assist with the development of team member schedules designed to meet business needs for all subordinate positions.
- Assist with ensuring accurate payroll processing for all subordinate staff.
- Assist with ensuring adequate inventories of all operational supplies.
- Assist with writing staff evaluations.
- Develop department members’ knowledge and skills through education, training and coaching. Work with team members to assist in their personal and professional growth which will result in an effective management succession process.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
- Maintain a safe, professional, and positive work atmosphere.
- Perform other duties as assigned
Duties as a Count Attendant.
- Exhibit conduct in accordance with the Alcohol Gaming Commission Ontario (AGCO) and Hard Rock departmental policies and procedures.
- Responsible for proper closing, locking and shutting of all machines dropped that day.
- Transports cash carts to and from the Count room.
- Unlocks/opens slot machine doors and bill validator doors to access cash boxes to be collected.
- Maintains customer confidence and performs Count room functions by keeping information confidential.
- Records cash drop on Drop Record Forms.
- Assists with all Count Room Department activities as assigned.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to managers and supervisors of any observation of illegal acts or internal ethics violations.
- Promotes positive public/team member relations at all times.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Performs all other duties as assigned.
- Lives the Brand
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School diploma or equivalent and six (6) months of cash handling experience required.
- One or more years of experience in a leadership role
- A strong mathematical aptitude, managerial skills and familiarity with a high-volume, fast paced, shift-work environment
- A working knowledge of computer software and the ability to learn new software and systems
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
- Strong organizational, interpersonal, analytical, communication and managerial skills
- Communication, problem-solving, decision-making, prioritization, and analytical skills required
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Ability to work and contribute in a team environment under tight deadlines
PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift and/or move up to 50 pounds.
- Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but
