Dual Rate Floor Supervisor/Dealer- Table Games

Dual Rate Floor Supervisor/Dealer- Table Games Join to apply for the Dual Rate Floor Supervisor/Dealer- Table Games role at Hard Rock Hotel & Casino Ottawa. Posted 11/5/2025. Overview A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment. Dealer Responsibilities Comply with all departmental and company policies including business ethics guidelines and all regulatory requirements. Offer an exciting, memorable and premium guest experience, resulting in the highest level of customer satisfaction and return play. Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and a positive work environment for everyone. Maintain a safe, professional, friendly and productive work environment. Work diligently to support the company’s culture and team philosophy throughout the property. Exhibit patience and calm when confronted with challenges in a fast paced gaming environment, and resolve guest issues with kindness and empathy. Ensure confidentiality and protection of each guest’s personal information. Maintain confidentiality of all company proprietary information. Perform the functions of a Dealer proficiently, consistently and accurately, according to the policies and procedures of each specific game type. Act as a role model to all team members and present themselves as a credit to Hard Rock. Promote positive public relations and create an entertaining and enjoyable atmosphere for all. Be ready and available to work all assigned shifts, including evenings, weekends and holidays. Floor Supervisor Responsibilities Supervise and coach a team of Dealers within their assigned section, ensuring adherence to all policies and procedures. Employ positive and corrective feedback to improve Dealer performance when applicable. Consult with the Pit Manager to monitor and adjust table limits based on gaming volume. Handle casino guests’ needs, complaints, and disputes related to Table Games and the overall property in a timely, professional manner. Other duties as assigned. Live the Brand. Qualifications Successfully complete an interview outlining all gaming experience. Demonstrate proficiency in the games where experience is indicated. Successfully complete Table Games refresher classes and pass auditions for all required games. Possess exceptional guest service skills, including a positive demeanor and a calm, steady temperament. Maintain strong ethical standards at all times. Minimum Requirements One (1) year of experience as a Table Games Dealer, with ability to proficiently deal Blackjack and all applicable Novelty games. Must be able to proficiently deal one (1) additional core game (Craps, Baccarat or Roulette). Must obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario. Skills Excellent communication and guest service skills. Excellent written, verbal and interpersonal communication skills in English. Proficiency in a second language (French) is preferred. Analytical, observational, organizational, interpersonal and communication skills. Physical Demands Work in an indoor, climate controlled environment. Exposure to casino factors including noise, crowds and stress. Must stand for an entire shift and move throughout the casino. Frequent standing, walking, use hands to perform repetitive procedures, handle gaming equipment, reach with hands and arms, talk or hear. Occasionally lift or move up to 50 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception, and ability to adjust focus. Additional Details Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation, please contact Human Resources at hrnotify@hrcottawa.com. Application FAQs Software Powered by iCIMS. www.icims.com Seniority Level Entry level Employment Type Full-time Job Function Sales and Business Development #J-18808-Ljbffr