Regional Manager

Location: Mississauga, ON, Canada
Date Posted: Feb 18, 2025
Job ID: R23201
Job Status: Full-Time

Description

Are you a Regional Manager with experience supervising and coordinating field operations? Ledcor Technical Services is looking to hire a Regional Manager to support efficient deployment, maintenance and troubleshooting of telecommunications infrastructure and equipment. You will provide operational and technical support to various field-based teams. Your day-to-day duties will include monitoring customer schedules, ensuring quality control, safety and delegating work to field staff and contractors to ensure projects are completed on time and within budget.

Learn more about working at Ledcor: Watch here.

Essential Responsibilities:

- Supervise and provide leadership, guidance to the field technicians in all aspects of business installation and repair.
- Implement training programs to enhance the technical skills and competencies of the technicians, ensuring they are proficient in all aspects of installation and repair processes.
- Monitors and manages the field technician team’s performance against metrics, performance objectives, scheduling, safety compliance and any required changes such as new hires or disciplinary measures.
- Develop and implement performance measurement systems to track key metrics, ensure adherence to performance objectives, and identify areas for improvement.
- Oversee scheduling to optimize resource allocation and meet customer demands effectively.
- Serve as the primary point of escalation support for customer issues, providing timely and effective support to resolves any issues or challenges that arise.
- Manage quote requests from customers, ensuring timely responses and accurate pricing.
- Manages various aspects of field operations including technician equipment, tools, vehicles and consumables, dispatch concerns and escalations, and deployment assistance

Qualifications:

- 2 + year’s experience providing work direction, leadership, support and training to staff
- 3+ years of field experience telecommunications industry
- Strong understanding of telecom testing equipment and tool usage
- Completed post-secondary education in Construction, Engineering or related discipline an asset
- Strong leadership skills and ability to manage a team to metrics, objectives, customer requirements
- Ability to communicate clearly and collaborate with multiple stakeholders, anticipate stakeholder needs, and proactively identify solutions.
- Strong organizational skills

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

3930 Nashua Drive, Mississauga, ON