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Retail Sales Associate

2 weeks ago

Montréal, Canada LES VENTES WESTCO Full time

You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

WHAT WE’RE LOOKING FOR?

**To be successful, you’ll need to possess**:

- Retail experience preferably in shoes.
- Demonstrated ability to develop relationships with customers.
- Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
- Self-starter and uses good judgment in all situations.
- Excellent presentation skills in a retail environment.
- Upbeat, optimistic, passionate and friendly.
- Ability to understand the needs of the customer
- Ability to build buy-in to an idea, a decision, an action, a product, or a service.
- Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
- Resolving customer issues effectively at store level in a timely and positive manner.
- Be a team player and contribute to the stores’ success.
- Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
- Keep current on our product and service updates.
- Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
- Adhere to all Loss Prevention policies as per guidelines and policies.
- __________________________________________

**Vous êtes toujours à l'affût des dernières tendances et vous aimez partager votre enthousiasme avec les clients.**

Il vous est facile d'engager des conversations naturelles et amicales, de vous adapter à différents types de clients et de résoudre les problèmes avec le sourire. Vous aimez travailler en équipe tout en perfectionnant vos compétences individuelles sur le plancher de vente. Votre réussite dans ce rôle sera mesurée par vos objectifs personnels et de productivité, ainsi que par votre capacité à offrir une expérience client exceptionnelle en magasin.

**CE QUE NOUS RECHERCHONS**:
Pour réussir dans ce poste, vous devez posséder les compétences suivantes:

- Une expérience dans le commerce de détail, idéalement dans le secteur des souliers.
- Une aptitude démontrée à développer des relations solides avec les clients.
- Une bonne compréhension des opérations en magasin : maintien des standards visuels, gestion de la caisse, présentation des produits.
- Être autonome et faire preuve de bon jugement en toute circonstance.
- Excellentes aptitudes de présentation dans un environnement de vente au détail.
- Une attitude positive, optimiste, passionnée et chaleureuse.
- La capacité à bien comprendre les besoins des clients.
- L’habileté à susciter l’adhésion à une idée, une décision, une action, un produit ou un service.
- Une approche axée sur le client, en mettant toujours ce dernier au premier plan.
- L’aptitude à fidéliser la clientèle et à maintenir des relations durables.
- La capacité à résoudre efficacement les problèmes des clients en magasin, de manière rapide et professionnelle.
- Un esprit d’équipe et le désir de contribuer activement au succès du magasin.
- La capacité à effectuer les transactions à la caisse (PDV) ainsi que les tâches de marchandisage : réception des livraisons, réapprovisionnement, ajustements de prix, entretien des cabines d’essayage.
- Rester informé(e) des nouveautés concernant les produits et les services.
- Veiller à ce que le magasin soit visuellement attrayant et conforme aux normes de l’entreprise, notamment en matière de présentation des produits, d’entretien général et d’affichage visuel.
- Respecter toutes les politiques de prévention des pertes conformément aux directives et aux procédures internes.

**Job Types**: Full-time, Part-time, Temporary

**Benefits**:

- On-site parking

Shift:

- 8 hour shift

**Experience**:

- sales: 2 years (required)
- customer service: 2 years (required)

**Language**:

- French (required)
- English (required)

Work Location: In person

Expected start date: 2025-06-25