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Engagement Manager with French Lang

2 weeks ago

Montréal, Canada Atlantis IT group Full time

**Role: Engagement Manager with French Lang**

**Location: Montreal, QC**

**Fulltime with TCS - Onsite**

**Engagement manager responsibilities**:
Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle.

Manage the project delivery process, including project planning, resource allocation, risk management, and budgeting.

Coordinate with cross-functional teams, including sales, marketing, product, and engineering, to ensure successful project delivery.

Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports.

Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution.

Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.

Identify new business opportunities and work with the sales team to generate new business.

Ensure compliance with internal processes, procedures, and quality standards.

Required skills

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

Strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues.

Excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects.

Attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals, and reports.

Strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.