Warranty and Deficiency Coordinator

Warranty and Deficiency Coordinator

**JOB SUMMARY**

The Warranty and Deficiency Coordinator, under direction or moderate guidance, is responsible for the functioning of day-to-day operations of client care, on-site service and warranty tasks, and the collaboration with project teams to assist with though project close out.

The Warranty and Deficiency Coordinator plays a key role in Kindred’s project closeout process and warranty period by providing timely follow up on deficiency and warranty-related matters while providing exceptional customer service and client care.

**DUTIES AND RESPONSIBILITIES**:

- Timely, effective and service-oriented communication with owners, property managers, strata’s and Kindred’s project team.
- Manage multiple warranty lists/trackers, prepares templates, checklists and other warranty/deficiency specification documentation as required
- Supervise and coordinate subcontractors onsite when work is scheduled. Provide access where applicable.
- Perform walkthrough with clients to review deficiencies and warranty items.
- Supervise and assign tasks to carpenters or laborers as needed.
- Maintain a thorough report that accurately tracks task progress and other relevant information.
- Perform inspections once sub-trades and laborers have confirmed completion of warranty or deficiency jobs. Provide updates to Project Manager or an alternative report.
- Perform site visits to review and prepare a scope of work for service requests and provide the scope to the Project Manager or General Superintendent.
- Reviews specifications and identifies specific warranty requirements per project in a database to create checklist for closeout in conjunction with project team
- When needed, perform building reviews and supervise investigations such as water testing to determine source of leaks. etc. and provide a detailed report to the Project Manager.
- When needed, arrange or consult with MBR Tools to rent equipment to be used when addressing deficiencies.
- Implement Quality Control:

- Ensure building finishes meet or exceed industry standards at construction stage
- Ensure building finishes meet Kindred’s standards at completion stage
- Performs other related duties as needed.

**KNOWLEDGE, SKILLS, & ABILITIES**
- 5+ years of warranty and/or construction administrative (including facility management) experience in a dynamic, high volume environment on commercial, mid to high rise residential, property development or related projects / industries
- General construction knowledge to answer questions and analyze requests/complaints about heating/plumbing, in-suite warranties, building envelope maintenance.
- Strong knowledge of the Building Industry Standards and Residential Construction Performance Guidelines (HPO Guidelines)
- Independent and self-motivated with the ability to take the initiative to troubleshoot assigned tasks and liaise with other departments and external resources
- Task-oriented with an excellent sense of priority, logic and objectivity; highly organized and capable of managing multiple priorities
- Excellent written and verbal communication skills with strong attention to detail and accuracy
- Demonstrated reliability, judgment and professionalism
- Excellent customer service focus and problem solving skills, with an ability to work collaboratively with others
- Solid data entry skills with the attention to detail to find and correct errors in documents

**WHAT WE OFFER**
- Competitive wages & extended benefits after three months.
- Education allowances to support continued growth and career advancement.
- Commitment to keeping our people employed on a long-term and ongoing basis.
- Kindred Construction embraces diversity, equity, and inclusion in a serious way. We believe in the power of a shared table to bring people together in an environment of mutual respect - it is at the core of what we do. Kindred Construction is an equal opportunity employer that does not tolerate discrimination in the workplace. Equal employment opportunities are available to all applicants and existing teammates without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, physical and mental/invisible disability, marital status, and any other characteristic covered by appropriate law._

**Salary**: $38,165.03-$80,033.30 per year

**Benefits**:

- Extended health care
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift