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Online Service Specialist
3 weeks ago
Our Edmonton Ecommerce Office is looking for the right individual to fill the key role of Full or Part Time Online Service Specialist.
The Online Service Specialist fosters positive client relationships through proactive, quick, and clear communication with online clients. They identify client needs and present honest opportunities for upselling and cross-selling. They are invested in learning about gravitypope’s vast product selection to make tailored recommendations to clients. They provide support to the Online Fulfillment team as needed to ensure service expectations are met.
Compensation is based on relevant experience, job-related skills, location, and performance. Additional employee perks available include a comprehensive benefits package, generous employee discount, Friends & Family program, annual fitness allowance, contests, as well as the opportunity to work in an entrepreneurial environment characterized by continued growth and strong business results.
**Key Responsibilities**:
- Identify and assess client needs to achieve satisfaction
- Ensure clients are sent regular updates on order status, help mitigate complaints on order delays and errors through proactive communication
- Liaison with retail locations to ensure a seamless omnichannel experience for the client
- Notify fulfillment team of order changes, cancellations and exchange requests
- Contribute to a positive work environment
- Support order fulfillment team as required
- 1 years + of experience in customer service
- Excellent written and verbal communication skills
- Strong ability to negotiate and find agreeable solutions
- Experience with Microsoft Teams and Smartsheets is an asset
- Ability to work independently
- Ability to multi-task and prioritize while ensuring a high quality of work is completed on time
- Excellent numerate and analytical skills
- High attention to detail
- Experience with Shipstation or courier services is an asset
gravitypope is dedicated to ensuring all employees are valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.
**Job Types**: Full-time, Part-time
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
Schedule:
- 8 hour shift
Work Location: In person
