Online Service Specialist

6 days ago

Edmonton, Canada Gravity Pope Full time

**Key Responsibilities**:

- Identify and assess client needs to achieve satisfaction
- Ensure clients are sent regular updates on order status, help mitigate complaints on order delays and errors through proactive communication
- Liaison with retail locations to ensure a seamless omnichannel experience for the client
- Notify fulfillment team of order changes, cancellations and exchange requests
- Contribute to a positive work environment
- Support order fulfillment team as required
- 1 years + of experience in customer service
- Excellent written and verbal communication skills
- Strong ability to negotiate and find agreeable solutions
- Experience with Microsoft Teams and Smartsheets is an asset
- Ability to work independently
- Ability to multi-task and prioritize while ensuring a high quality of work is completed on time
- Excellent numerate and analytical skills
- Strong written and verbal communication skills
- High attention to detail

gravitypope offers a competitive wage, a comprehensive employer-subsidized benefits package, a generous employee discount package, as well as the opportunity to work in an entrepreneurial environment characterized by continued growth and strong business results.

gravitypope wants all of their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount

Work Location: In person

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