Veeam Delivery Specialist

**Is this you? **Are you a technically savvy Delivery Specialist with a deep understanding of cloud technologies and business continuity practices, who can demonstrate proven success in the implementations of cloud computing solutions? Are you comfortable interacting with highly technical cross-functional teams? Then this position is right for you

We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.

**What would you do?** As a Veeam Delivery Specialist, you will work with the Delivery Onboarding and Support teams within the organization to plan and deliver client facing projects to meet our clients’ IT resilience and cloud computing needs. This is a hands-on role responsible for performing project work and delivering solutions within planned time and budget expectations, while providing a high-touch customer experience to our clients. This role will report to the VP of Implementation as a member of the HostedBizz Delivery Team.

**What are the details?**

**Primary Responsibilities**:

- Installing and configuring Veeam Backup and Replication for customers
- Co-ordination between multiple customer teams, vendors, engineering, and cloud teams
- Deploying virtual machines, firewalls within virtual environments such as vCloud Director
- Configuring virtual machines for customers upon first deployment, such as creating Domain Controllers, RDS environments, etc.
- Deploying Veeam Backup for M365 jobs
- Ensure that sales & customer requests are attended to in a timely manner and follow appropriate procedures
- Manage multiple project orders, prioritizing work against competing timelines
- Work with managers to plan resource availability and distribution of work
- Explain variances and risks during project execution and identify action plans
- Work closely with engineers and customer teams to ensure proper deployment of services
- Answering customer queries, arranging onboarding/project dates with partners & clients, communicating with customer pre and post project delivery
- Reporting project status and updates in systems and dashboards daily
- Resolve roadblocks, working with all stakeholders to solve disruptions to project delivery
- Provide concise, consistent, and effective communication
- Work with supervisor to recommend process enhancements, new hardware to improve efficiencies and customer experience

**What do you know?**

**Basic Qualifications**:

- 3 - 5 years of combined experience in cloud technologies or business continuity as a technician, administrator, engineer, or helpdesk team member e.g., SaaS, IaaS, DRaaS, BaaS
- Strong knowledge of IT infrastructure components such as virtualization, networking, Data Center Services, Backups, and Disaster Recovery. Basic knowledge of Public Cloud platforms such as AWS, and Azure
- Experience with Veeam products, such as Veeam Backup and Replication, Veeam Agent for Windows, and other similar products
- Ability to lead and drive discussions around next steps to resolve issues and progress project work
- Ability to summarize and document work breakdowns and document a plan to completion
- Problem solving and organizational skills
- Strong written communication and presentation skills
- Excellent time management and prioritization skills
- Business processes and results oriented
- Comfortable engaging with external customers, both at the technical and executive levels
- Ability to take ownership of documenting meeting notes, and action plans to achieve objective
- Experience working in Microsoft Office, Teams, Slack, Zendesk and Zoom

**What do you know?**

**Preferred Qualifications**:

- Professional Certifications e.g., VMCE, VMCA, VMTSP, AWS, MSFT, Cisco, Fortinet, CompTIA
- Experience working with work management or ticketing systems e.g., CRM, Salesforce, ClickUp, Smartsheet, Zendesk
- A degree or diploma in Computer Science, Information Technology or other related fields
- Strong design-oriented thinking
- Experience with Veeam, VMware, Hyper-V, Nutanix, Fortinet
- Previous hands-on experience in DRaaS, BaaS, IaaS, SaaS, network engineering or cloud administration role
- Ability to articulate complex concepts to cross-functional audiences
- Demonstrated ability to adapt to new technologies and learn quickly
- High degree of comfort presenting with executives, IT management, and developers

**What do you get from us?**
- PTO
- Medical & Dental Insurance
- Retirement plan with company match
- Casual atmosphere
- Recognition Programs
- Group Volunteer Opportunities
- Option to be a remote position
- A great place to spend most of your time
- HostedBizz an Opti9 Company is proud to be an equal opportunity employer. HostedBizz provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital st