Customer Services

2 weeks ago

Richmond, Canada Shaws Immigration Inc. Full time

Main Duties and Responsibilities, but not limited:

- **Reception Duties**: Manage front desk operations, including greeting visitors, answering phones, and directing inquiries to the appropriate departments. **Administrative Support**: Assist with various administrative tasks such as data entry, filing, and managing office supplies.
- **Scheduling**: Coordinate appointments and meetings for clients and team members.
- **Documentation**: Assist in preparing, organizing, and managing client documents and records with a high level of accuracy and confidentiality.
- **Client Communication**: Handle client inquiries and follow up on their requests, ensuring timely and efficient service.

Qualifications:

- Associate high-school, or higher
- Experience in immigration services/RCIC license is preferred
- Minimum 2 years of experience in customer service, admin or marketing.
- Be familiar in operating and leveraging platforms such as WeChat, Facebook, Instagram, and LinkedIn for outreach.
- Fluency in **Mandarin Chinese and English** (minimum IELTS 6.0 or equivalent).
- Excellent written and verbal communication abilities.
- Strong problem-solving and negotiation skills.
- Ability to manage multiple tasks, meet deadlines, and work under pressure.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.).

We Are Looking for Someone Who:

- Is positive, cheerful, and proactive with a “can-do” spirit.
- Is eager to learn and grow in a dynamic, competitive sales and marketing environment.
- Is results-driven, organized, and motivated by achieving targets and delivering exceptional service.
- Enjoys **public speaking**, presenting ideas clearly, and connecting with people through events and seminars.
- Works well with internal teams to ensure marketing and sales efforts align with regulatory compliance.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Work Location: In person

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