Product Manager, Patient Services

**Join Amgen’s Mission of Serving Patients**:
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**Title**: Product Manager (Inflammation)

**Reports to**: Senior Marketing Manager - Operations, Patient Services

**Location**: Mississauga Head Office - Flexible Work Arrangement

**What you will do**:
Let’s do this. Let’s change the world. Amgen, one of the worlds’ leading biotechnology companies, is a values-based organization, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses. Amgen’s mission is To Serve Patients, and our Patient Support Programs (PSPs) are the cornerstone of how this pledge and commitment is put into action to support patients throughout their treatment journey.

Amgen has an exciting opportunity for an experienced, energetic & patient-focused Manager to join our Patient Services team and deliver operational excellence of our national patient access and support services for our IBU medicines in the therapeutic area of inflammation.

**Key accountabilities**:
Product Manager (Inflammation):

- Provide strong leadership, direction to develop and implement the strategic and operational direction of the PSP program support services for the portfolio of products in Amgen’s Inflammation Business Unit supported by Amgen’s Enliven/Entrust program including Amgevita, Wezlana, Enbrel, Avsola and future products.
- Work with PSP Operations Lead to critically assess specific short and long-term strategic opportunities and provide input into PSP functional business plans.
- Manage working relationships between internal cross-functional partners and external collaborators including the PSP vendors to ensure that PSP plans are implemented, and objectives achieved.
- Hold accountability and responsibility for allocated budget and future financial impact forecasting.
- Monitor and manage program performance using the analytics platform, customer satisfaction and vendor performance and productivity feedback in accordance to vendor Services Agreements. Support the development of Performance dashboards and KPI reports in collaboration with analytics cross-functional team members and vendor partners. Manage communications of program performance in a timely manner.
- Generate key business insights and proactive identification of opportunities for enhancements through regular operational assessments, program activity data reporting and analysis.
- Actively contribute to broad Patient Services initiatives to elevate program offerings and deliver value to partners.
- Monitor and maintain a high level of field intelligence and voice of the customer understanding to assess, interpret and incorporate the needs and requests of various stakeholders and evaluate business opportunities associated with changing market and access dynamics.
- Ensure activities are managed within Amgen compliance policy and procedures including Quality, Safety and Med Info.

**What we expect of you**:
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

**Basic Qualifications**:
Bachelor’s degree or Master’s degree

**Preferred Qualifications**:

- University degree in Science/Health or business
- 7+ years of pharmaceutical/medical industry experience
- Patient support program management experience
- Canadian reimbursement access knowledge
- Experience in Inflammation
- Product Management experience with biologics/pharmaceuticals
- Bilingual in English/French
- Demonstrated success and ability to drive influence with partners to align work efforts and achieve results
- Proven ability to collaborate and work cross-functionally to drive business results in a heavily matrixed, fast-paced environment
- Project management skills and experience managing multiple vendors/agency partners
- Proven forecasting, budgeting and vendor relationship management experience
- Experience working closely with field sales organizations to ensure field needs are met
- Strong decision-making and results oriented
- Understands regulatory and legal requireme