Product Owner, Patient Services

Job ID JR0123339

Category Product Management, Information Technology

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

McKesson Canada is seeking a dynamic and experienced Product Owner to lead a major product innovation initiative for Specialty Pharmacy within McKesson Specialty Health. AsProduct Owner (Patient Services), you will play a pivotal role in redefining and optimizing our specialty pharmacy workflows to enhance service delivery, improve patient outcomes, and drive business growth. You will collaborate with cross-functional teams to ensure that our transformation initiatives align with strategic goals and deliver exceptional value to our patients.

Reporting to the Director, Product Innovation (Patient Services), the Product Owner (Patient Services) will be responsible for working with business and technology partners to re-imagine our current suite of digital solutions and to future proof our offerings.

Specific Responsibilities
- You will become fully entrenched in the services provided by McKesson Specialty Pharmacy.
- Your main area of focus will include Specialty Pharmacy priorities, patient needs, business knowledge, and knowledge of processes internally as well as with patients.
- You will be responsible formaintaining the product backlog and executing on the product roadmap.
- You will communicate the product vision and needs of the business to the McKesson Technology Development teams.
- You will collaborate closely our product owners from other areas of business (e.g. patient support programs, INVIVA, etc.) to ensure a seamless patient experience.
- Lead requirements gathering by understanding patient and business needs to uncover pain points and identify opportunities.
- Lead Agile development teams by defining clear objectives, setting priorities, and facilitating effective sprint planning, reviews, and retrospectives.
- Involved in the business modelling and potential impacts to the product strategy and working internally and with partners to drive the business goals and customer success.
- Document user stories and new features for implementations.
- Participate in creating prototypes, mock-ups, and work with Product UX/Design.
- Attend scrum meetings, participate in sprint planning, stand-ups, and retrospectives.
- Attend iteration demos.
- Participate in customer, internal, and competitive research.
- Participate in product useability research with customers and internal stakeholders.
- Work with cross-functional teams such as design, privacy, security, account management/sales, procurement, communications, engineering, analytics, product development and other business stakeholders in the development and continued progression of the product roadmap and journey.
- Write acceptance criteria and participate in the acceptance of the product enhancements.
- Participate in defining goals and KPIs.
- Use qualitative and quantitative analysis when making key product decisions.
- Demonstrate the latest iterations to internal stakeholders to gather their feedback.

Minimum Qualifications
- 5+ years of product management or business analysis experience or equivalent.
- Experience in healthcare, particularly pharmacy workflow and/or pharmacy management systems.

Key Competencies
- Ability to understand and work flexibly within a complex mix of different technology platforms (including Salesforce and other home-grown custom systems).
- Working knowledge of product development processes.
- Experience in agile environments, but also flexible in waterfall scenarios.
- Ability to work independently, manage multiple priorities, and adapt to changing requirements and timelines.
- Comfortable to navigate ambiguity and unknowns.
- A self-starter with the ability to work with mínimal supervision.
- Excellent attention to details with sharp analytical and problem-solving skills.
- Customer experience centric mindset focused on improving customer journey.
- Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders.
- Ability to manage multiple stakeholders and various levels across internal groups and various customer types.
- Strong presentation skills to crafting messages appropriate to target audiences whether technical and/or non-technical.
- Professionalism, confidentiality and good judgment to work on projects at all levels of the organization.
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