Customer Service Representative

7 days ago

East York, Canada Summerhill Full time

Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach. This ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.

Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and have been named one of Canada’s Best Workplaces.

**Do you want to make a difference?**
Are you passionate about sustainability and looking to put your customer service skills to work in a meaningful way? At Summerhill Group, we’re on a mission to help homeowners reduce their energy consumption, save money, and contribute to a greener planet. If you’re detail-oriented, customer-focused, and thrive in a dynamic, fast-paced environment, we want you to join our team

**What You’ll Do**:
**Customer Support & Education**

**Application Processing & Documentation Verification**

**Why You’ll Love This Role**:

- **Make a Real Impact**: Help homeowners save money and reduce their carbon footprint. Every day, you’ll be part of a team that’s committed to sustainability and positive change.
- **Dynamic Team Environment**: You’ll work alongside a team of passionate, driven professionals who are dedicated to both personal and collective success. We thrive on collaboration and encourage new ideas that improve our processes and impact.

**What We’re Looking For**:

- **Customer Service Experience**: A strong background in customer service—especially in a call center environment—is essential. You know how to connect with people, listen to their needs, and provide solutions with a positive attitude.
- **Tech-Savvy**: Experienced in Microsoft Office, Excel, SharePoint, and other tech tools. Quick to learn new systems and software as needed.
- **Problem-Solver**: When issues arise, you handle them with patience and resourcefulness. You’re skilled at thinking on your feet and resolving customer concerns efficiently.
- **Team Player**: You’re comfortable working independently and thrive in a collaborative environment where teamwork is valued.
- **Confidentiality**: You understand the importance of discretion and maintaining privacy in all customer interactions.
- **Dependable**: Strong attendance, punctuality, and commitment to delivering quality work are essential in this role.

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Do you live in the Toronto area?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 2 years (required)
- Customer service: 2 years (required)

Work Location: Hybrid remote in East York, ON M4G 1Z4

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