Customer Service Representative

7 days ago

East Gwillimbury, Ontario, Canada Acushnet Company Full time $48,000 - $52,000 per year

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.Acushnet Canada Inc., has an exciting full-time opportunity for a Bilingual Customer Service Representative (French and English).

Job Summary:

Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Manager with various departmental projects.

Duties and Responsibilities:

  • Assist customers and sales representatives by entering/editing orders and advising on sales programs.
  • Administer sales programs by consistently applying proper terms to each order.
  • Answer customer/consumer inquiries about product and availability.
  • Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
  • Analyze current processes/procedures and identify/implement ways to improve.
  • Assist in training and development of new members of the Customer Service team.
  • Assist with editing and translation of marketing materials.
  • Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
  • Assist with the monitoring of phone coverage.

Qualifications:

  • Must be fully bilingual in French and English.
  • College Diploma in a related field, or equivalent experience.
  • Minimum one year of Customer Service experience.
  • SAP experience is preferred.
  • Excellent interpersonal and communication skills.
  • Proficient with a PC; Microsoft Office experience an asset.
  • Must be able to sit for long periods and use a telephone.
  • Golf industry knowledge and experience an asset.

Acushnet Canada Inc. welcomes applications from persons with disabilities.Accommodations are available upon request for candidates taking part in the selection process. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program

Experience:

  • Customer service: 2 years (required)

Language:

  • Fluent French (required)
  • Fluent English (required)

Work Location: In person

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