Customer Service Representative

2 weeks ago


York, Canada First Reference Inc. Full time

First Reference, a leading publisher of HR compliance and policy databases, is searching for a Customer Service Representative who will be responsible for onboarding and customer support for new and existing users. Your experience and knowledge will be an important contribution to First Reference's reputation for offering excellent products and services.

Schedule and provide product demonstrations to new users

Respond to customer queries in a timely and accurate manner

Schedule and complete demonstrations with new users

Reach out to existing users to inform them about new features

Follow up with users to ensure their technical issues are resolved

Report technical issues and suggestions for product improvement

**Requirements**:
Proven customer support experience

Enjoy solving problems and helping others

Excellent English communication and presentation skills

Strong phone skills including being a good listener

Ability to adapt and respond to different types of personalities

Develop and maintain knowledge of First Reference products and services

Using company account system to update customer records and sales information

Ability to multi-task, prioritize, and manage time effectively

Very good computer skills

Well organized with attention to detail

Minimum high school diploma

Bilingual an asset

**Benefits**

Competitive annual salary

Benefits including dental



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