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Front Desk Agent

2 weeks ago

Acheson, Canada Glowing Embers RV Park Full time

'''Overview:
We are seeking a friendly and professional Front Desk Agents to join our team. As a Front Desk Agent at Glowing Embers, you will be the first point of contact for our guests and will provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

**Responsibilities**:

- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, site changes, and other requests
- Provide information about park facilities, services, and local attractions
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure guest satisfaction

Qualifications:

- Previous experience in a customer service role is preferred
- Excellent phone etiquette
- Strong interpersonal skills with the ability to communicate effectively
- Knowledge of hospitality industry practices and procedures
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

**Job Types**: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person