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Hotel Front Desk Supervisor

3 weeks ago

Gatineau, Canada Hôtel Château Cartier Full time

Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 30 to 40 hours per week
- Education:

- Expérience:

- **Education**:

- College/CEGEP
- Hospitality administration/management, general
- Hotel/motel administration/management
- Management science
- or equivalent experience
- ** Work setting**:

- Urban area
- Relocation costs not covered by employer
- Hotel, motel, resort
- ** Tasks**:

- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Administer and deliver the negotiated collective agreement including terms and conditions of employment between union and employer
- Supervise staff or team
- Ensure health and safety regulations are followed
- Supervisory Experience
- MS Office
- ** Supervision**:

- 5-10 people
- ** Computer and technology knowledge**:

- MS Outlook
- MS Access
- Central reservation system (CRS)
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Large workload
- Standing for extended periods
- Tight deadlines
- Work under pressure
- ** Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- ** Experience**:

- 3 years to less than 5 years
- ** Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Group insurance benefits
- Life insurance
- ** Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Other benefits