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Bilingual Workforce Planner

2 weeks ago

Toronto, Canada Hudson's Bay Full time

**Location**: Toronto, Ontario, Canada

**Category**: Store Oper/Support

**Job Opened**: November 26th, 2024

**Education**:
**Job Number**: R-111306

**Job Type**: Regular

**Remote**: No

**Address**:
123 Remote St
** Bilingualism in English and French is mandatory for the role.**

**Lead a Brilliant Career.**

Bring your authentic self to work everyday, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are.

As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes.

So why should your career be anything less than extraordinary?

**What This Position is All About**:
The role is to optimize labor resources based on business analytics. This position is responsible to partner with Store Leadership and Manager, Workforce Planning to produce store schedules for all back of house and selling associates.

**Who Are You**:

- Demonstrates ease in flexing all communication styles in order to build & maintain relationships
- Has a good sense of time and is able to complete tasks in a timely manner by utilizing time management and organizational skills
- Able to analyze long term challenges and provides possible paths to solutions by using technical and decision making skills
- Customer focused with the ability to act promptly in routine situations and sees a clear plan of action to a positive result in the customer’s eyes

**You Also Have**:

- 2+ years industry experience
- Experience utilizing Workforce Management tools desirable
- Knowledge of concepts and procedures associated with workforce planning
- Strong knowledge of Microsoft Office (Excel, Scheduling programs) and familiarity with web-based software preferred
- Demonstrate a high level of initiative and be a self-starter, solution seeker
- Ability to maintain own work flow and meet deadlines
- Display a capacity to learn quickly and respond well to changes and opportunities
- Possess excellent interpersonal, verbal and written communication skills

**As The Coordinator, Workforce Planning, you will**:

- Schedule Production
- Responsible for staff scheduling to include: shift rotations, PTO, breaks, etc.
- Allocates and maintains an adequate staffing schedule/pattern to assure coverage meets daily customer needs.
- Checks daily staffing pattern as scheduled on allocation sheets.
- Maintains daily staffing levers per established par levels, utilizing WFM program
- Workload Planning
- Manage store hours, cosmetic profiles, hours payback management, and boh workload levers to accurately forecasting non-sales related hours required.
- Store Support
- Provide support to Store Leadership as required
- Ad hoc reporting and analysis as directed by Senior Manager, Workforce Management

***

**Your Life and Career at HBC**:

- Be part of a world-class team; work with an adventurous spirit; think and act like an owner
- operator
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance
- Benefits package for all eligible full-time employees (including medical, vision and dental).
- An amazing employee discount
- HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training._
- HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used._