Workforce Planner

About Us Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence. In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development. The Role We are seeking a detail-oriented and analytical Workforce Planner to support our HR Consultancy department in a fast-paced, service-driven environment. This role plays a key part in ensuring optimal staffing levels, maintaining service quality, and enabling data-led decision-making across the business. The ideal candidate brings strong experience in workforce planning, reporting, and operational analysis, with a passion for process efficiency, accuracy, and service excellence. This is an office-based role. This is an existing vacancy. Key Responsibilities  Analyze workforce and operational data to identify trends, coverage gaps, and opportunities for improvement Design, automate, and maintain operational reports tracking productivity, SLA adherence, and capacity planning Develop short- and long-term staffing forecasts based on historical data, demand patterns, and business priorities Monitor real-time workflows to ensure service levels are maintained across all client communication channels Provide clear, data-driven insights and recommendations to senior leadership Partner with department leaders across Service teams to align staffing plans with service objectives and client demand Support schedule optimization by identifying over- and under-staffed intervals and recommending adjustments Maintain workforce planning tools, databases, and reporting systems with a high level of accuracy Contribute to continuous improvement initiatives by identifying operational inefficiencies and proposing solutions Respond to internal requests related to workflow trends, capacity analysis, and reporting metrics as required Education & Experience 3+ years of experience in workforce planning, reporting, or a related operational role Experience in a high-volume call centre or service-based environment Post-secondary education in Business, Analytics, or a related field Advanced Excel skills and experience with data visualization tools (e.g., Power BI, SQL) Ability to manage competing priorities and work effectively under tight deadlines Experience with workforce management systems and CRM platforms (e.g., Salesforce, NICE, Genesys) is considered an asset What You Bring to the Team Strong analytical and problem-solving skills Proven experience building dashboards, automating reports, and presenting insights Excellent organizational and time management abilities Clear and professional communication skills across email, phone, and video Exceptional attention to detail and commitment to data integrity A collaborative, proactive, and solutions-focused mindset Why Work for Peninsula? Base salary: $70,000 - $80,000 dependent on experience15 days paid vacation + statutory holidays Extra day off for your birthday Comprehensive health and dental benefits Employee Assistance Program (EAP) RRSP matching program Entrepreneurial, high-performance culture with strong leadership support Supportive leadership and a Great Place To Work® Certified culture Ready to Take the Next Step? If you're ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you. Apply now and become part of Peninsula Canada's exciting growth journey. Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.