Workforce Planner

2 weeks ago

Toronto, Ontario, Canada The Portfolio Group Full time

Position:
Workforce Planner

Location:
Fully on-site Monday-Friday in Downtown Toronto near Union Station

Compensation:
$70,000-$80,000 + perks (3 weeks of vacation, with increases after 2 and 5 years of service, employer-paid benefits, pension plan, team social events)

Type:
Full time Permanent

Overview:

We're looking for a highly analytical and detail-focused Workforce Planner to join our team in a fast-paced, evolving environment. Supporting the HR Consultancy department, this role is essential in optimizing staffing levels, enhancing service delivery, and driving process improvements through data-informed strategies. The ideal candidate has a solid foundation in workforce planning, reporting, and operational analysis, with a keen eye for efficiency and a strong commitment to service excellence.

Key Responsibilities:

  • Monitor workforce performance by analyzing data to identify trends, coverage gaps, and opportunities for staffing adjustments.
  • Design and automate reports to track productivity, SLA adherence, and capacity planning.
  • Develop short- and long-term staffing forecasts using historical data, service volumes, and business objectives.
  • Oversee real-time workflow and ensure service levels are met across all communication channels.
  • Provide actionable insights and recommendations to senior leaders to inform strategic planning and resource allocation.
  • Collaborate with departmental leaders across all service areas to align staffing strategies with operational goals and client needs.
  • Support shift optimization by identifying periods of over- or under-staffing and suggesting schedule adjustments.
  • Manage and maintain workforce planning tools and databases for accuracy and usability.
  • Identify and address operational challenges, contributing to ongoing process improvements.
  • Respond to ad hoc internal requests regarding capacity, workflow trends, and performance metrics.

Qualifications & Experience:

  • Minimum 3 years of experience in workforce planning, reporting, or operational analysis
  • Background in a high-volume call centre or service-driven environment
  • Post-secondary education in Business, Analytics, or a related field
  • Advanced proficiency in Excel and familiarity with data visualization tools (e.g., Power BI, SQL)
  • Strong time management and prioritization skills, with the ability to meet deadlines under pressure
  • Experience with workforce management systems and CRM tools (e.g., Salesforce, NICE, Genesys) considered an asset

INDCAN

MC50769

  • Senior Planner

    1 week ago

    Toronto, Ontario, Canada WSP Full time

    DescriptionThe Opportunity: The Senior Planner will lead and manage planning projects, providing expert advice and innovative solutions to clients. This role requires a highly skilled professional with a strong understanding of planning principles, regulations, and best practices. The Senior Planner will work on a variety of projects, including land use,...

  • Aviation Planner

    7 days ago

    Toronto, Ontario, Canada WSP Full time

    DescriptionThe Opportunity:Are you ready to shape the future of aviation? WSP is seeking a passionate Intermediate Aviation Planner to join our forward-thinking team. You'll play a key role in projects that range from new heliport and airport developments to airport expansions, runway rehabilitations, and terminal upgrades. Your work will include airport and...

  • Event Planner

    6 days ago

    Toronto, Ontario, Canada Elevance Health Full time

    Anticipated End Date: Position Title:Event PlannerJob Description:Event Planner Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work,...

  • Planner

    7 days ago

    Toronto, Ontario, Canada Ministry Of Transportation Ontario Full time

    Back to search resultsApply By: Wednesday, December 17, :59 pm ESTPlannerJob ID:237615Posting status:OpenOrganization:Ministry of TransportationDivision:Integrated Policy and Planning DivisionCity:TorontoPosition(s) language:EnglishJob term:1 Temporary up to 12 months with the possibility of extensionJob code: Parks Planner 3Salary:$1, $2,002.97 Per...

  • Production Planner

    6 days ago

    Toronto, Ontario, Canada Univar Solutions Full time

    A Place Where People Matter.  Start your career journey with Univar Solutions  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.  About the positionReporting to the Purchasing Manager, the Production Planner is responsible for collaborating with operations to schedule and coordinate the...

  • Aviation Planner

    2 weeks ago

    Toronto, Ontario, Canada WSP in Canada Full time

    Job DescriptionThe Opportunity:Are you ready to shape the future of aviation? WSP is seeking a passionate Intermediate Aviation Planner to join our forward-thinking team. You'll play a key role in projects that range from new heliport and airport developments to airport expansions, runway rehabilitations, and terminal upgrades. Your work will include airport...

  • Senior Project Planner

    2 weeks ago

    Toronto, Ontario, Canada WSP Full time

    DescriptionThe Opportunity:Our Nuclear subsector, a key component of WSP's ERI (Energy, Resources and Industry) sector, supports clients in the nuclear industry. Our team offers a wide range of services, including technical and feasibility studies, project management, detailed design, procurement, site management, quality surveillance, commissioning and...

  • Senior Environmental Planner

    14 hours ago

    Toronto, Ontario, Canada Ministry Of Transportation Ontario Full time

    Back to search resultsApply By: Monday, January 12, :59 pm ESTSenior Environmental PlannerJob ID:238138Posting status:OpenOrganization:Ministry of TransportationDivision:Major Highway Projects Division, Major Infrastructure Projects BranchCity:London, TorontoPosition(s) language:EnglishJob term:3 PermanentJob code: Parks Planner 3Salary:$1, $2,002.97 Per...

  • Senior Project Planner

    2 weeks ago

    Toronto, Ontario, Canada WSP Full time

    The Opportunity:Our Nuclear subsector, a key component of WSP's ERI (Energy, Resources and Industry) sector, supports clients in the nuclear industry. Our team offers a wide range of services, including technical and feasibility studies, project management, detailed design, procurement, site management, quality surveillance, commissioning and asset...

  • Media Planner

    2 weeks ago

    Toronto, Ontario, Canada Flywheel Full time

    About FlywheelFlywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth...