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Recreation Customer Service

2 weeks ago

Caledon, Canada Town of Caledon Full time

**The Opportunity**

Reporting directly to the Coordinator, Recreation Customer Service, this casual position role is responsible for providing front line customer service to patrons at recreation facilities as well as over the phone. Customer Service staff assist the Customer Service Leadership Team with the daily functions of the customer service control area. As Recreation Customer Service staff you will perform the following duties, including but not limited to:

- Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
- Perform administrative tasks (i.e. attendance, preparation, Injury and Incident Reports when required)
- Maintain all promotional material for the facility
- Work in compliance with Cash Handling procedures
- Provide recreation programs information to customers
- Monitor admissions access for members
- Establish and maintain a positive and welcoming image and environment for customers using the Service Excellence Strategy; display the ability to meet or exceed customer service standards
- Maintain composure in escalated situations as they arise. Immediately report incidents to the Recreation Supervisor or designate
- Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations, the Town of Caledon Policies and Procedures, as well as established industry guidelines and requirements
- Availability to work daytime, evening and weekend shifts

This position offers a starting pay rate of $22.03 per hour.
- Applications for this posting will be accepted until _**_March 28th, 2025, 12:00PM EST_