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Product Manager, Omnichannel and Digital Commerce

3 weeks ago

Toronto, Canada Circle K Full time

**JOIN OUR TEAM**

Our mission is simple: we make journeys easier and more enjoyable for our customers. We want to lift their spirits by delivering little boosts along the way. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.

**Product Manager, Omnichannel and Digital Commerce**

Department: Marketing

Location: Toronto, ON; Calgary, AB; Laval, QC

Type: Permanent, Full-time
Hybrid mode: 3 days in the office and 2 days remotely

Circle K seeks an experienced Omnichannel Experience Leader to join our multi-national convenience store chain. This leader will drive execution and delivery of omnichannel experiences, transforming Circle K from a siloed multi-channel legacy retailer into a new fully integrated commerce experience across both physical and digital touchpoints**.**

**JOB SUMMARY**:
**Support the development, management, and implementation of CircleK’s portfolio of omnichannel initiatives with a targeted focus on the following actions**:
**(1) EXECUTE **on key strategic initiatives to deliver superior omnichannel experiences that bridge the digital (online) and physical worlds (stores), empowering customers to engage with the brand across multiple channels, seamlessly.

**(2) DRIVE **significant growth and profitability for CircleK's digital commerce business, inclusive of CircleK’s owned e-commerce platforms (selling via mobile, website and more), all 3rd party on-demand relationships, and flexible fulfillment solutions.

**(3) BUILD **new systems, processes and functional teams to deliver new omnichannel experiences for CircleK customers. Collaborate with key internal partners (Technology, Store Operations, Customer Experience, Design, Marketing, etc.) to accelerate our efforts and evangelize for adoption of omnichannel best practices across the enterprise. Deliver a differentiated and scalable omnichannel experience (from discovery to fulfillment to post-purchase re-engagement). This role is an enterprise position supporting global, regional, and cross-functional groups.

**OUR IDEAL CANDIDATE WOULD BE**:
**Experienced Omnichannel Leader** - Seasoned leader with an exceptional track record of building and successfully growing an omnichannel business and smoothly running omnichannel operations. Demonstrated capability to own strategic initiatives and execute plans that have resulted in ambitious eCommerce goals achievement across geographies, customers, and categories. A leader in the digital space with proven ability to successfully deliver topline growth/margin expansion through innovation and optimization of the customer journey and experience.

**Exceptionally Competent Capabilities Builder**:

- Strong track record in building the necessary capabilities, technology, and processes to support omnichannel activations. Expertise in enabling organizations to succeed in online/offline operations. You know what enablers and ways of working models are required to compete today and outpace the competition in the future. Passion for leading eCommerce teams to drive traffic, conversion, sales, and margin. Operationally focused to optimize resources, processes and systems. Experience leading all facets of a digital commerce program (ideation, requirements documentation, build, test, deploy, enhance). Experience building partnerships to influence the following functional teams: sales, marketing, merchandising, fulfillment operations, and customer service**.**

**Accomplished Collaborator**:

- Able to get things done without formal authority or reporting relationships, working across functions seamlessly, geographies and levels to get things done. Operates every day with a “OneTeam” mindset.

**WHAT YOU’LL DO**

Here are just a few ways that you’ll help make journeys better:

- Product Manager role focused primarily on the 3P delivery experience for Europe, Circle K customers. This includes ownership of the entire customer experience from discovery to delivery to re-engagement.
- Identifying new experiences, generating detailed end to end business requirements in close collaboration with all stakeholder teams. Partner with development teams to ensure timely, full featured product implementation(s).
- Ongoing collaboration with the product stakeholder teams team to develop and introduce new site features per business or customer demand.
- Develop product strategy roadmap based on current and directional trends in eCommerce customer “must haves”.
- Leverage “Voice of the Customer” and business goals to prioritize features and experiences in partnership with development teams(s). Deliver highly personalized experiences designed to materially benefit the business and customers.
- Coordinate budgets, resources and timelines necessary to support these initiatives and business planning processes.
- Maintain operational ownership of prioritized initiatives designed to position Circle K to win