Commerce Practice Lead

Role Overview

As the eCommerce Practice Lead for North America, you will be responsible for providing regional leadership for the eCommerce practice for a global company forming part of the global eCommerce leadership team.

You will use your deep expertise in eCommerce, omnichannel, digital experience and industry trends to develop and implement strategies that are right for the North American market that align with business objectives, enhance client relationships, and contribute to the growth of the practice.

You will provide territory specific insight into market trends, working your network of both brands and retailers as well as technology partners to ensure that we are successful in shaping our positioning as we grow our reputation as being ecommerce leaders in the North American region.

By collaborating with cross-functional teams you will be central to driving revenue growth through both helping our clients to optimize ecommerce operations and providing the vision and local leadership to ensure that we deliver exceptional eCommerce experiences for clients.

**Responsibilities**:

- Strategic Leadership: Provide strategic leadership and direction for the eCommerce practice in North America, including contributing to setting goals, developing strategies, and establishing best practices. Lead the team in driving revenue growth, optimizing ecommerce operations, and delivering exceptional eCommerce experiences for clients.
- Client Relationship Management: Working with Client Services, build and maintain strong relationships with clients in North America, acting as a trusted advisor and point of contact for all eCommerce-related matters. Understand clients' business objectives and challenges, and provide strategic solutions that align with their goals. Proactively identify opportunities to expand the scope of services provided to clients and ensure client satisfaction.
- Cross-functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, technology, and operations, to align eCommerce strategies with overall business objectives. Provide expertise and guidance to internal stakeholders on eCommerce best practices, user experience, online merchandising, digital marketing, omnichannel operations and customer engagement.
- Team Support: Working with cross-functional teams, contribute to team leadership and mentorship as the eCommerce SME, fostering a collaborative and innovative work environment. Identify opportunities to develop and execute training and development programs to enhance the skills and knowledge of ecommerce practice members, and ensure the team is equipped to deliver high-quality services to clients.
- Thought Leadership: Stay up-to-date with eCommerce trends, industry best practices, and emerging technologies. Share insights and expertise through thought leadership initiatives, including blog posts, whitepapers, webinars, and industry events. Establish the company as a leader in the eCommerce space in North America through innovative strategies and industry recognition.

**Requirements**:

- Requirements
- Minimum of 10 years of experience in eCommerce, omnichannel operations, digital marketing, or related field
- Proven track record of success in leading and managing eCommerce projects, driving revenue growth, and delivering exceptional client experiences
- Deep knowledge of eCommerce best practices, omnichannel operations, user experience, online merchandising, and digital marketing strategies
- Strong understanding of headless SaaS eCommerce platforms, such as CommerceTools, BigCommerce or competing eCommerce solutions
- Strong understanding of ‘monolith to MACH/composable’ thinking and strategies
- Excellent leadership and team management skills, with the ability to mentor and develop team members
- Strong business acumen, with experience in business development, sales, and client relationship management
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex concepts to clients and internal stakeholders
- Ability to travel within North America as needed for client meetings and business development opportunities

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