Patient Care Coordinator

2 weeks ago

Kitchener, Canada KWIC Physiotherapy Inc. Full time

At **KWIC Physiotherapy**, our mission is_**KWIC Relief. Stronger You**_._ We are a leading physiotherapy and Wellness clinic serving the Kitchener-Waterloo community with a multidisciplinary team that includes physiotherapists, massage therapists, and more.

**Overview**

As a Patient Care Coordinator, you will play a **key role in patient experience and clinic success**. You will not only manage scheduling and administrative tasks, but also **retain patients, reduce cancellations, and promote treatment compliance** by communicating the value of ongoing care.

**Responsibilities**
- Schedule, confirm, and re-book appointments to optimize provider schedules and reduce no-shows.
- Follow up with patients to encourage treatment plan compliance and retention.
- Educate patients about treatment options, follow-up care, and the importance of completing care plans.
- Maintain accurate patient records in the EMR system (Walnut/Jane), ensuring compliance with privacy regulations.
- Coordinate with healthcare providers to ensure seamless communication regarding patient care.
- Manage patient flow in the clinic to support timely, efficient service.
- Handle administrative tasks including filing, data entry, and insurance verification as needed.

**Qualifications**
- Previous experience in a medical, physiotherapy, or dental office is preferred.
- Familiarity with **medical terminology** and healthcare procedures.
- Proficiency in EMR systems (Walnut, Jane, or similar) is an asset.
- Exceptional communication and interpersonal skills—confident, clear, and empathetic.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced, patient-focused environment.
- A friendly, professional demeanor with a **patient-first mindset**.

**Compensation**
- **$20-$25/hr**, based on experience.
- **Performance incentives** tied to patient retention and re-booking success.

**Why Join KWIC Physiotherapy?**
- Collaborative and supportive team environment.
- Opportunity to be at the center of **patient care and clinic growth**.
- Modern, well-equipped clinic with strong referral networks.
- Career development opportunities across our expanding group of clinics in Ontario.

**How to Apply**

If you’re a people-person who thrives on helping others and wants to play a key role in delivering exceptional healthcare, we’d love to hear from you

**KWIC Physiotherapy - KWIC Relief. Stronger You.**

**Job Types**: Fixed term contract, Casual, Seasonal
Contract length: 6 months

Pay: $20.00-$39.57 per hour

Expected hours: 8 - 18 per week

**Benefits**:

- Flexible schedule

Work Location: In person

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