Patient Coordinator

2 weeks ago

Kitchener, Canada GraceMed Full time

**Patient Partnerships, One Coordinator at a Time: Join Our Team **GraceMed Kitchener is looking for a **Patient Coordinator** to join our team

**GraceMed** is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

**Why Join Our Team**:

- **_Rewards that grow:_** Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
- **_Strength in harmony_**_:_ Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
- **_Learn from the best:_** Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

**What you’ll do**:

- Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort.
- Answering calls and responding to messages, providing information relevant to the inquiry.
- Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently.
- Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
- Processing patients’ payments and scheduling re-occurring and follow up appointments.
- Conducting confirmation of appointment and retention phone calls.
- Address patients' questions and concerns about treatments and products.
- Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.
- Providing feedback and suggestions to Clinic Manager to improve Patient Experience.
- Supporting with inventory management and supply ordering.
- Other responsibilities, as required.

**What you will bring along**:
To be successful in this role, you are someone who’s focused on patient care and customer service and preferably have worked within or is passionate about the integrative medical field.
- At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.
- Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.
- Exceptional customer service skills.
- Experience with point-of-sale transactions is an asset.
- Experience with provincial and insurance billings would be viewed favorably.
- Open and honest communication and strong relationship
- building skills.
- Dedication to maintaining confidentiality of all patient records.

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