Medical Call Center Representative

1 week ago

Scarborough, Canada Toronto Heart and Women's Health Clinic Full time

**Job Summary**
We are seeking a motivated Medical Call Center Representative to join our team. YOU MUST BE AN IMG TO BE CONSIDERED FOR THIS ROLE. OR HAVE A BACKGROUND AND CERTFICATION IN MEDICAL ASSISTANT WORK.

**Responsibilities**:

- Call and follow-up on patients health
- Book patient appointments
- Book cardiac testing for patients
- Utilize phone etiquette to handle patient inquiries and resolve issues
- Enter customer information accurately into the system
- Communicate effectively with patient to ensure satisfaction
- Report to manger any inquires, concerns or important information regarding the patient.

**Experience**:

- Previous experience in a call center or customer service role is preferred
- Strong communication skills in English; multilingual abilities are a plus
- Proficient in data entry and EMR software
- Ability to generate bookings effectively
- Bilingual proficiency is advantageous
- Experience in customer service is expected
- You must be a medical IMG or have a medical degree or extensive medical background and certification.

This is A CONTRACTOR position, we pay $4/per call done to our standard and expectations, we do not hire you as our employee, but as a medical contractor.

**Job Type**: Part-time

Pay: $2,000.00-$4,000.00 per month

Expected hours: 20 - 30 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON M1H 3G1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Call center: 1 year (required)
- Medical assistant: 1 year (required)
- Medical office: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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