Technical Support Specialist

By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers.
- In 2021, our company was awarded by Waterstone’s “Canada’s Most Admired Culture”. Our collaborative culture, empowerment, employee’s development, open-mindedness and respectful work-environment were success factors

With a specialized team for sustainable development and a committee focusing on giving back to the community, we strive to make a difference in societal improvement.

**About Technical Support Specialist**:
As part of the infrastructure and support team, you will have to offer an optimized service to the company users.

Your main responsibilities will be:

- Provide technical support to local and remote users
- Communicate and follow-up on solutions to various submitted problems
- Manage the inventory of equipment, software and license compliance
- Replace and assign computer equipment
- Manage the identifiers, access rights and security of workstations
- Manage VOIP and cellular phone systems
- Document operational and problem resolution processes
- Any other project or task related to the position

**The profile we are looking for**:

- You have or are in the process of obtaining a college diploma in computer science
- You have relevant experience related to the position
- You are bilingual (English and French) in order to be able to serve clients in all provinces
- You are organized and able to effectively manage a demanding workload
- You are committed to user satisfaction
- You are action oriented
- You have good interpersonal skills and are friendly and courteous

**The technical qualifications we are looking for**:

- Experience with technical support software (ticketing system)
- Knowledge of networking (TCP/IP, DHCP, DNS, VLAN)
- Microsoft Windows Server 2021 or newer infrastructure
- Microsoft 365, Azure Active Directory infrastructure
- Microsoft Windows 10 pro
- Comptia A+ or similar certification will be an asset
- Good knowledge of Microsoft Office 365 suite including Outlook, Word, Excel and Teams
- Knowledge of Android and iOS operating systems
- Knowledge of VMWare virtualization will be an asset

**What we have to offer**:

- Full time position
- 35 hour work-week, Monday to Friday
- Hybrid work environment (working from home and the office) with options to work from offices in:

- Calgary, AB
- Burlington, ON
- Montréal, Québec
- Laval, Québec
- Trois-Rivières, Québec
- Compensation plan including bonus based on your individual performance as well as the Company’s results
- Competitive benefits package including:

- Vacation, sick and personal days given on day one
- Collective insurance including long-term disability, life insurance, medical, dental and vision care as well as virtual healthcare
- RRSP
- Range of wellness initiatives including Employee and Family Assistance Program and virtual health and development platforms
- Professional growth opportunities through our internal postings and online learning platform

We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada values diversity and is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.
- The use of the masculine is a default reference and includes all potential applicants._