Customer Service Representative

7 days ago

Ottawa, Canada Sonovision Full time

Sonovision Canada and Sonovision USA are industry-leading technical publications and engineering documentation management firms for the Aerospace and Defense industry. We are looking for dynamic individuals to join our team of talented and passionate people Here at Sonovision, we pride ourselves on providing our clients with great management, flexibility, and satisfaction. In return, you get to join a challenging, rewarding, and respectful team where your contributions are rewarded.

As a Customer Service Representative with Sonovision Canada, you will join an energetic team, passionate about the work they do. As part of the team, you will be expected to WOW our customers everyday.

**Typical Duties**

In this role, you will;
- Manage customer accounts,
- Update and ensure customer database integrity,
- Action customer technical publication orders,
- Coordinate the accurate and timely distribution of technical publications to customers,
- Be responsible for accurate and on-time customer invoicing
- Contribute to a continuous improvement culture by developing and implementing enhancements based on lean manufacturing concepts.
- Other duties as assigned

**Required Skills & Experience**
- A College degree in Administration or equivalent or 2 to 5 years of relevant experience,
- Proven front-line Customer Service experience,
- Excellent interpersonal and communication skills (verbal & written),
- Able to maintain solid relationships with external vendors and ensure work is completed according to company schedules and standards,
- Write and speak fluently in English (a requirement due to an international customer base),
- Experience with SAP, publishing, or distribution would be an asset.

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